ARS/Rescue Rooter Durham Reviews (Page 1)
Called after noticing thermostat did not reach the heat number we set before going to bed. Cold in the.morning and called ARS and they scheduled service. Technician Jake was at our home by noon and stated the heating system was not communicating. He fixed the problem right away and left us in warm home. There was no charge as we still had warranty.
04/20/2026
Pleasant experience from all involved, Jose, Adante and the installation team. Speedy, one day job unexpected considering system replacement. Take advantage of off-peak time slot if possible. Thanks, SG
04/17/2026
Of all the technicians who have serviced my AC, Ahmed Abdalla Elreeh was the most professional.
04/16/2026
Technician found small leak, shocked gas replacement was $800+. Given 10% discount, final bill 700 + including tune up. Service technician was professional and took time with explanations. Pleased with service, but unnerved with the cost of the gas replacement.
04/15/2026
The crew that came out to install my hvac system was amazing! They were very knowledgeable an got the job done in a timely manner. I am very pleased! I would ll be cool in the summer a warm in the winter!!😁
04/15/2026
Very good service
04/13/2026
Joshua P. did an excellent job; compared prices and discussed program for new AC/furnace install.
04/13/2026
Had a technician come out to do a tune up! Easy sign up at Lowes yesterday...only $29.00!
04/12/2026
The technician was courteous and extremely professional.. I highly recommend ARS/Rescue Rooter to anyone looking to have their HVAC system worked on.
04/09/2026
Understanding.
04/09/2026
Jarrel Lea, the technician who serviced my home for this instance was thorough in his response. He reviewed every scenario to determine whether the cause was a glitch or a mechanical failure. After several attempts, recalibration was done where the unit began to function properly. But he also communicated what could have happened and that I should not hesitate to contact them in the future if this happens again. He didn’t just adjust and leave without providing details. ARS truly has great technical support. Thank you for always going above and beyond the call.
04/09/2026
Signed up for the special at Lowe's and Jonathan did a fantastic job - found some areas to keep an eye on but it was all efficient, professional, and helpful.
04/08/2026
Excellent. Knowledgeable and took time to show pictures and explain
04/08/2026
You send out WAY too many notifications of upcoming service.
One a couple of days ahead of the service date would be plenty
04/08/2026
Fast friendly service. The power went out during the installation of my new HVAC system and they used their flashlights to continue the installation. The electrician even called the power company to see when the power was going to be restored.
04/08/2026
Technician was punctual, friendly and knowledgeable.
04/07/2026
Very nice, professional and clean. My install was a really good experience
04/06/2026
I had a great experience with Cody, Service Tech with ARS. Our upstairs thermostat stopped working and he was able to quickly diagnose the issue without any disruption. Within about an hour, everything was back up and running smoothly.
Cody was professional, efficient and clearly knew what he was doing. Really appreciate the prompt service and attention to detail. Highly recommend!
04/05/2026
Carlos was very professional.and helpful. He showed me how to program my thermostat, and that was a big help.
12/11/2025
I would have appreciated a checklist of the items of the maintenance service.
11/28/2025
Jacob was very efficient and thorough with his work and he explained everything to me, which I greatly appreciated…he’s a hard worker and very patient and polite, I will definitely request him to do the tuneup in the Fall…thank you, Mame Recckio Wolfe
04/04/2025
Quick and professional
10/14/2024
Derick was Competent, professional and friendly. Got it done.
11/30/2023
Jacob was my service technician. He was prompt, courteous, and professional. He explained everything he did for the installation of my new system.
10/10/2023
Excellent service!
03/24/2023
Excellent Service in conducting my annual maintenance for my air conditioning and heating systems. Nicholas the technician was great! Highly recommended!
11/15/2022
Chase was very helpful in his service of our AC and in explaining the results.
10/17/2019
My sevice technician, Derrick found the problem quickly to my brand new HVAC. Fortunately, it was a human error on the part ARS service person that caused unit not to cool. Thanks so much Derrick!
04/05/2017
