CLOSE FORMRS Andrews of Tidewater Reviews (Page 1)
Buddy was excellent, he took the time to explain all detain and all questions I asked.
12/11/2025
The service technician (Tian?) was very courteous and friendly. He showed me exactly what he checked on the furnace unit, both inside and outside the house. His professionalism was greatly appreciated. I would definitely recommend RSAndrews.
12/11/2025
The technician was prompt, professional and courteous. He explained all that he did very well. He addressed the questions we had thoroughly.
We were very pleased with the service.
12/10/2025
My heat went out around 9 p m. I called R.S.Andrews and was able to speak to a human that is paid to be on call, not an AI robot. She was able to set me up for an appointment early the next morning. Dylan came out and was so professional and checked everything that I needed checked and replaced a breaker that had burnt out. He fixed a couple of wires.He adjusted the output et cetera.I was so impressed and i'm so happy to have my heat running at the proper temperature. I am feeling confident about my heating system and with R.S. Andrew's expertise.
12/09/2025
I had an excellent experience with Timmy when he came to repair our HVAC system. He was incredibly professional, respectful, and knowledgeable. He had our system back up and running within an hour, which was a huge relief. He even wore shoe covers—nothing dramatic, just a simple, considerate gesture that showed he respected our home.
What really stood out was how thoroughly Timmy explained everything. When I asked questions, he didn’t just answer them—he took the time to teach me about how our system actually works. We thought we were overworking the system, but he clarified why it’s safer and more efficient to leave it on “Auto.” He also went over the importance of our filters, how often to replace them, and showed me how to properly clean the coils on the outside unit. On top of that, he even demonstrated how to safely shut down the entire system from the breaker box in case we ever need to.
Timmy’s combination of expertise, patience, and genuine customer care is rare. He made the whole process easy, informative, and stress-free. I highly recommend him for any HVAC repairs!
12/09/2025
Buddy Wirt, Technician was very knowledgeable. He explained everything in detail on what my system needed. I would highly recommended him & R S Andrews.
12/08/2025
Great experience, very professional
12/08/2025
Very knowledgeable and friendly. On time and professional. Great job, thank you.
12/07/2025
Texas where very good and electrician also they explained everything to me that they were doing.
Great service
12/07/2025
Very professional
12/07/2025
The service was done by Hope. She was very professional, knowledgeable, personable and willing to educate.
12/07/2025
Very prompt, respectful and knowledgeable.
12/06/2025
Professional, kind and informative.
12/06/2025
Arrived on time. Tien was knowledgable and totally professional. Explained what he found wrong and offered various options to correct the problems
12/05/2025
Technician was very professional and on time. Wasn't pushy about sales and cleaned up. No surprises.
12/05/2025
Ryan was very professional and polite. He took time to explain in details what he found. Which was nothing but a few would chips from the roof when I had my roof done. Even cleaned it up for me. Thank you and kudos to Ryan
12/05/2025
Anthony and Key were awesome!! Very professional and informative. Kept it clean the entire time
12/04/2025
Best service and prices around and very respectable
12/04/2025
Maintenance check up for my heating system
12/04/2025
Hope was very knowledgeable and efficient.
12/03/2025
Jonathon was very courteous and professional. He was patient while I was indecisive about what product I wanted and explained everything clearly. Top notch customer service is rare these days and I am thankful that Jonathon provided it for us today.
12/02/2025
Great service. Respectful and did his job excellently.
12/01/2025
I personally was not onsite, however, the technician contacted me via phone describing the problem, charges, and process for a successful result. Parts have been ordered and the technician will return to install, calling me when he intends to return. Excellent customer service.
12/01/2025
Dylan did an outstanding job with my Furnace and was very professional, he sets the standards of RS Andrews of Tidewater, My house was only warm upstairs and 10-12 degrees cooler downstairs which me and my wife did not enjoy with these long winter days. We have only been living in the home for 2 months and still learning about our first home. Dylan quickly found that our air duct to downstairs was completely closed and one of the vents was disconnected in one of our rooms. Dylan made the repairs with precision and speed. He answered all of my questions with knowledge, expertise and cared. I highly recommend Dylan for any of your HVAC needs and wants.
11/25/2025
RS Andrew's did an outstanding job diagnosing our issue. Justin was great.
05/22/2025
The company got a technician out in a timely manner. He identified the issues and fix the problem the same day.
05/09/2023
Tech James Hathaway was very friendly, very knowledgeable and on time. Thanks RS Andrews
07/05/2022
Hope Davidson was my service technician today. She explained the condition of my exterior unit and we set up an appointment with her Advisor Team for a follow up. Being in the service field myself I understand how important information is and Hope Davidson kept everything simple and realistic. I would recommend RS Andrew's as your service provider due to the professionalism of Hope Davidson, she represents the company at a high level.
Abdulla Mitchell- satisfied customer.
07/19/2021
I recently had the pleasure of working with Hope and the experience was outstanding.
She arrived right on time, introduced herself clearly, and treated my home with respect.
She quickly inspected and diagnosed the system, explained the problems in simple terms, and walked me through the repair options without any pressure.
She checked everything thoroughly before leaving, answered all our questions, and even gave us helpful tips and recommendations to keep our system running smoothly. Transparent about pricing, no hidden fees, and I felt confident in her recommendations, not something you get from other companies in the area.
Overall, Hope delivered top-notch service and made the entire process stress-free. I highly recommend her to anyone needing heating and cooling work done—you’ll be in excellent hands
04/08/2021
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