CLOSE FORMRS Andrews of Tidewater Reviews (Page 3)
Very polite and professional young man
11/24/2025
The technician (Dylan) was very professional and knowledgeable. I was impressed and very satisfied with the service I received.
11/24/2025
Wonderful technician… Tao… very thorough. Took extra time to go over the review with me.
11/21/2025
Dylan was great! He got straight to work, took photos of everything, explained to me what was happening to/with my unit so that I would understand why things he was suggesting needed to be done, and gave me an estimate. He did the service on my unit and I only paid the advertised special price of $29! He was friendly, professional, and it was easy to understand what he was saying to me. I was impressed with the customer service experience and signed up for their pro service plan which will help me not to go too long without getting my unit serviced and will also give me discounts and priority appt times in the future. Great deal if you ask me! Thanks Dylan!!
11/21/2025
Jeffery is a very knowledgeable technician he explained why I was having problems and options on solutions
11/21/2025
RS Andrew’s Techs are always respectful, friendly and professional!! They installed my York HVAC’s (2) and I am very pleased with them and their continued Bi-Annual maintenance!
11/21/2025
Very knowledgeable and considerate technician. Took the time to provide explanations of status and potential problems and gave a narrative of the process as it was being performed. Great experience and informative
11/20/2025
Very Positive experience from beginning to end. Our technician Justin and manager Chuck were professional, friendly and knowledgeable. They were able to meet all of our needs and requests. Our water heater failed before scheduled appt time and they quickly made rearrangements to come earlier for installation. Price was fair and similar to competition. Highly recommend RS Andrews Tidewater. Again extra thanks to Justin he went above and beyond!
11/20/2025
Our technician was extremely good! We are very pleased!!!
11/19/2025
Mike addressed my concerns during the sales process and the technicians were efficient.
11/19/2025
I received excellent service on the maintenance and cleaning of my heating unit, including a good first-time customer price. The tech explained everything and showed pictures of what’s going on with my unit. His recommendation was honest and insightful.
I look forward to doing business with this company again.
11/19/2025
Always great service, scheduling service can be difficult at times but always professional.
11/19/2025
Tech was honest and great
11/18/2025
Shout out to Buddy Wirt for doing an exceptional job. RS Andrews came to our rescue and got our furnace running in 24 hours.
11/17/2025
Great service
11/17/2025
Professional services at an outstanding price. Thank you for keeping my systems running smoothly.
11/15/2025
The service technician, Dylan, was very knowledgeable and thorough. I appreciated his assistance in handling my issues. I was very satisfied and decided to purchase a PRO Service Plan.
11/15/2025
Technician was friendly and knowledgeable. Honest and straightforward about what I need for my home
11/15/2025
Tech was very professional and friendly, great service
06/28/2025
Shane was polite, friendly and understood my concerns.
UPDATE:
November 20,2025-Very disappointed. We were scheduled for an annual furnace inspection today, 11/20/2025, between 10am-2pm. At 10:17am I received a text telling me the call needs to be rescheduled for 12/10 or later. I don’t get it, at 9:00 this morning I received a text telling me how much they looked forward to seeing us today. I called, to be honest I was so frustrated that I didn’t even hear the excuse. I just told them I would be using someone else. I understand things happen. My problem is, they sent texts all week reminding me of our appointment. Like I said, they even sent one this morning. They canceled 17 minutes into the time frame of the scheduled appointment. And, they can’t reschedule us for at least 3 weeks! This is unacceptable. I have to wonder if it was the price I was to be charged, $39 maybe $36, I’m not exactly sure. The reason I was going to get the service so cheap was because they had called me back in September with that price offer, the representative said they had to honor it. That was their doing. I was expecting $89 or more. Did they realize how low the price was offered to me and didn’t want to take such a big hit. I don’t know. Just no way to treat a customer.
11/29/2024
Gary was a great technician. He took care of the periodic maintenance.
09/30/2024
The technician hope was well respected, knowledgeable, professional, honest, Good at her job, honest and did the job in a timely matter and was on point on everything that she did and I wish in the future or again I can have her come to work on my unit
09/02/2024
The RS ANDREWS Technician-Scott is a blessing. For the past 22 years we finally met an honest, truthful, respectful and professional HVAC technician. He was with a trainee, who he was training and as always Scott showed his instinct of respecting the cleanliness of our house. Scott is very
Ty knowledgeable courteous polite and endures safety at all times. Thank you. Awesome Scott of RS Andrews
06/09/2023
Very efficient service. And the seasonal maintenance checkups give assurance that everything is operating correctly.
03/10/2023
Unprofessional technicians sent twice. The first one had his cellphone out filming my dog while he was supposed to be servicing our units.
Today the technician sat outside for over twenty minutes when he finally came inside, he did not say good morning. No acknowledgment of my presence in my own home. He went to the backyard to service our unit and was there maybe 10 minutes when he asked if he could use our restroom. He proceeded to poop in my bathroom and leave evidence that he had done so! What professional comes to your house to perform service and unload themselves in your bathroom. He sat out front for over 20 minutes before coming to the door and he could have easily went to a store bathroom before he started the job.The sink was dry so he didn’t have the decency to wash his hands. Nasty, rude and disrespectful is what I feel from this RS Andrews technician. He returned outside to work & turned his music up like he was at a backyard barbecue and my husband had to ask him to turn the music off. How can you hear what’s going on with my unit if you have your music turned up. So disappointing 😡
09/26/2022
Very helpful and friendly. Knowledgeable and quick.
09/25/2022
On time and showed professionalism. Knowledgeable.
09/08/2022
The technician was on time and provided excellent service. Highly recommend Hope as your service/maintenance tech. Great job! 👍
09/02/2022
24 Nov 2025. Emanuel Cabera did an awesome job installing system surge protectors! A superb tec and representative of the company! Thanks so much. Ernie D’Antonio
Jun 26, 2025. I have been a long term customer. the Technician, Nick, did an amazing job diagnosing our Nest thermostat. We still don’t know why the thermostat did not cool the house last weekend when we were away for a few days. Temp was set at 72 and when we returned home, house was 88 degrees…. We’ll continue to monitor it with the Nest app. Thanks. Ernie DAntonio.
12/04/2020
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