ARS/Rescue Rooter Austin Reviews (Page 4)
The tech did an outstanding job cleaning out the AC overflow line.
He worked diligently and kept us informed on his progress. He was personable and very polite. I highly recommend him to anyone needing plumbing services.
08/25/2025
The technician arrived on time (after hours), diagnosted the likely issue, showed us the readings, replaced the part, and was very personable. What more could we ask.
08/24/2025
Great Customer Service! Would 100% definitely recommend ARS!!
08/24/2025
This is my first time getting service from ARS. I knew they were highly regarded but they were a bit out of my price range. I recently bought a new water heater from a big box store and ARS is the contractor they use as this installation was way over my head. Our estimator was great, thoroughly explaining everything about the installation. The main installer, Jacob L was awesome. He was a great communicator, very friendly and knowledgeable, and did a fantastic, professional job. I had an issue with sediment clogging my kitchen faucet which was completely expected due to the age of the old water heater. Jacob came back, found the issue and corrected it. I now have an upgraded faucet which was completely covered under the warranty. I’m very happy with ARS and the service I got.
08/23/2025
We came home to an extremely hot home on a late Friday afternoon and called for a service technician. Roy Robert’s came out and did an excellent job of diagnosing our problem and was very patient explaining things to us. Cold air is now coming into the house and hopefully the 89* now inside the house will fall during the night. Great job Roy.
08/23/2025
Roy was very thorough and polite.
08/22/2025
Very fast response out to the jobsite to give a quote. Very nice and professional employee.
08/22/2025
Roy Roberts took great care of me! Good service
08/22/2025
Installation of on demand hot water heater from tank. Installation went well just lots of sheetroch tp bevrrpsired.
08/21/2025
purchase a complete Air/Heating unit. We thought Austin did a great job explaining and presenting options for us. Very happy with the installers as well. Now just waiting for your election to replace the circuit breakers to the correct one.
08/21/2025
Professional prompt polite communication. Plumbing technician was extremely professional, knowledgeable and personable. The charges were clear and well explained.
08/21/2025
Karl did a great job on our yearly maintenance. He came out and explained everything he did to check the system and talked me through what I can do to keep things running efficiently. Great experience and a heck of a nice guy.
08/20/2025
Daniel was the technician who visited our home Very professional and answered all my questions
08/20/2025
All my dealings with ARS have always been positive. They operate better than all other service companies I have worked with.
08/20/2025
Had an issue with my mini-split and the company sent Chris out right away. Chris did a fast and quality job identifying and repairing the issue, and he made sure I understood the process and that I got the full benefit of my warranty. Thank you, Chris!
08/19/2025
Ricardo was professional, installed my new faucet and cleaned up after he was finished!
08/19/2025
Great customer service professional and courteous. Called ARS for a clogged kitchen sink, and what do you know, the Tech Peter showed up, and fixed the problem, same day. Couldnt ask for better service, and didn't break the bank.. ARS you guys are awesome, especially Peter, who really grew fond of my pet buddy Rex!
08/18/2025
I called at 3 o’clock and by 5 he was here. He came very nice and even put slippers in so I didn’t have to worry about that. He did a great job on my tune up for my AC and also noted I needed to flush my ac drain more often.
08/18/2025
Professional and helpful
08/17/2025
I had the pleasure of having Karl Mossner helping me. He was a very knowledgeable and professional technician
08/17/2025
Daniel gave us our options for Generac home generator maintenance and took care of our home generator.
08/17/2025
Roy Robert’s was great and offered understandable explanations for the issues with my system.
08/17/2025
Roy was a friendly and informative technician, and his work was very efficient!
08/16/2025
Mike was great, solved our problem in no time.
08/15/2025
Arturo was professional, & personable. We look forward to his input on the size of our lower unit filters.
08/14/2025
I have always had great service. Mr. Efe made sure I could tell by looking at my unit. I live a hour away from his company office, so he would have the parts on the truck. So I would get my repairs sooner.
08/13/2025
Carl was great. Really enjoyed his service.
08/13/2025
My husband is not a plumber. So on Friday night we had a water leak on a faucet out side. Turns out it was a soldered joint. ARS came out on Sunday and our repair guy was able to fix it. Thank you ARS.
08/12/2025
Our water heater gave out on Saturday and they came out on Sunday to replace it! Thank you for the quick repairs!!!
08/12/2025
Punctual, professional, and get the job done.
08/11/2025
Joshua did an amazing job with our drain blockage. Very personable. Gave good suggestions. Very happy with the service!
08/11/2025
Technician (Troy) was very knowledgeable and helpful/friendly. The call representative felt pretty disorganized though. It took me about 8 calls to actually get an appointment. I was constantly told a technician would be out within a few hours over a three day timespan. The day the technician came out, I had to call four times for the appointment to actually get confirmed. Once he was out here, it was super smooth to get things resolved.
08/11/2025
Competent and thorough! Excellent work!
08/09/2025
All was great and explained very well on what was being preformed
08/09/2025
Very prompt and knowledgeable, friendly service. Appreciated Christopher Fletcher. We like him so much you can make him my personal tech.
10/18/2024
Roy followed up with me when the main office dispatcher did not after a full week. I really appreciate the extra effort Roy put in to get my AC thermostat controller replaced.
08/23/2024
The technician Roy Roberts showed up on time and was polite and explained what he was doing to the the HVAC system. He also explained some services that could be done.
12/28/2023
Christian was great! Very knowledgeable and friendly!!Great guy!!!
It was a toilet issue…
10/02/2023
Just got a new hot water heater installed by ARS. Jacob and Lawrence did an excellent timely job. Excellent advice given on future maintenance tips.
07/31/2023
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