ARS/Rescue Rooter Charleston Reviews (Page 1)
Very professional and also very detailed explanation of the service.
12/21/2025
Our technician Lawrence was awesome! He came out and kept us informed of everything, showing us where our drain line ran and which trees were causing the root problem. He gave us tips and suggestions to help us in the future too. He wore shoe covers and cleaned our bathroom so well afterwards! Very impressed with his professionalism and knowledge. We will definitely use ARS for all of our plumbing needs now.
12/21/2025
Kevin was here just a few hours after I called. He was in and out super fast and got my mother's toilet unclogged. Super job!
12/19/2025
Bert is an engaging and knowledgeable professional for ARS and represents the company in excellent manner.
12/19/2025
Nick was wonderful! Great at explaining everything that needed to be done, professional and tidy.
12/18/2025
The technician was great. It turned out I didn’t really have a problem, except for the fact that I was using the wrong toilet paper.
12/18/2025
Great & timely service call by Rep Bruce. Quickly evaluated heater problem & ordered replacement parts for installation at later date. Christin, Scheduler, kept contact with me on Tech schedule/arrival. Overall great service.
12/16/2025
Servers is exemplary. They have always come quickly, provide honest insights and do an excellent job.
12/16/2025
ARS and Raul Lindsey were excellent! They responded within hours and solved our issue promptly and courteously. This was great customer service and we would highly recommend for your plumbing needs!
12/14/2025
The install team showed up on time and got right to work, shoe covers were worn when working in the house. The old units were taken off site and the new units are beautiful. The thermostats were programed and personnel settings were explained and shown. The companies unconditional 1 year satisfaction warranty is a exceptional benefit. I would recommend them to friends and family!
12/11/2025
Nick was very helpful and thorough. He patiently answered all our questions. I recommend ARS for HVAC service.
12/11/2025
The two gentlemen were professional in the job and communication they finished the work and cleaned up after themselves and had pride in their work I would hire ARS again if I needed other work to be done
12/10/2025
Tommy is young but very professional and very detailed with the problem. Tommy has a humble spirit and talks to you. Recommendation about different products that he may have with his truck.
12/08/2025
Was very efficient and respectful!!
12/04/2025
The service was impeccable, Tommy was great to deal with very knowledgeable highly recommend them
!!
12/04/2025
Tommy was great!...Polite, professional, and informative. Thank you for the great service.
12/02/2025
Eric was great
12/01/2025
Called Thanksgiving night for clogged main drain. They schedule service for next day between 8 am and noon. Kept me informed on their arrival time and came a 11 am. Used camera and unclogged the drain. Truly a professional plumber. I will contact them for all future plumbing repairs. Great service!
11/30/2025
The hot water heater, purchased in October 2022 from ARS, unexpectedly stopped heating. Since the problem was not covered under warranty, Lawrence stepped in and successfully repaired the unit, restoring it to working condition.
11/29/2025
Tech was very friendly and professional
11/26/2025
Plumbing
11/22/2025
Although the price for the repair was in my opinion high, I can say our technician Raul was very knowledgeable and kind. As well as the dispatch ladies. We initially had a weekend service which I understand is gonna cost more, but giving a shout out to professional and very nice staff. Thanks ARS
11/21/2025
Kevin worked hard to trouble shoot an issue and stuck with it until it was right.
11/20/2025
Evan was very pleasant and professional. He explained everything he did and his findings.
11/20/2025
Representative Austin was friendly and knowledgeable about the unit in question...
11/19/2025
ARS arrived within the scheduled window and Austin Schwary, the technician, completed the repair in a professional and courteous manner.
10/27/2024
The technician came introduced himself and got to inspecting the unit upstairs where ge found rust on the coils. Then he reported his findings to me. Then he inspected the unit outside without any systemic issues. He wrote up what he found for my references. Was paid and he left. He was efficient, professional and efficient. Great job.
08/20/2024
Great customer service.
02/15/2024
Great company with great customer service. My brand new furnace went out after 4 days of use. They were able to schedule me an appointment same day at a convient time. Turns out the unit was installed incorrectly but the tech got my heat up and running that afternoon.
12/20/2022
Great Customer Service Lawrence C! Thank you for efficiently and quickly fixing my sewer drain problem late at night, in the dark and cold. As my elderly mom lives with me, I appreciate the service.
03/24/2017
