ARS/Rescue Rooter Charleston Reviews (Page 2)
Kevin was AMAZING! Very knowledgeable, efficient, and professional.
03/04/2026
Bruce Smith was very thorough and made everything easy for me to see and understand. The price for the service was surprisingly unexpected And very affordable. And I learned so much that will be helpful for me going forward.
03/03/2026
Expert service Great people
02/28/2026
Great service - fast, friendly, and communicative. They are also exceedingly transparent with your repair/replacement options. In other words, they don't entrap you into a steep charge which I've heard is increasingly common in the HVAC sphere.
Tommy replaced the 13-year old AC capacitors in my home quick & easy for a reasonable price.
The diagnosis itself is also only $19 (I scheduled via Lowe's - not sure if matters).
Would recommend for a repair or just a diagnosis! Way more beneficial to think ahead with HVAC maintenance rather than live in fear of a random $10k bill down the road. Thanks!
02/28/2026
The technician was very kind and acknowageble. He made sure everything was straight before he left. He also recommended services that I would need in the future. Overall, just a pleasant experience.
02/27/2026
The technician was on time and very helpful. He was friendly and knowledgeable about the work. He did a maintenance inspection of the two system.
Great work and great customer service.
02/25/2026
Workers removed old unit and duct work. They will try to finish up tomorrow.
02/23/2026
A very positive experience! Jordan visited our home to discuss our needs, price range and, options. ARS has several Guarantees that he explained very early on. Numerous payment plans were discussed to better suite our needs. The installation was scheduled for 2 days later and confirmed before Jordan left our home. Two installers arrived on-time on installation day. They were professional, courteous and quick. We had an entirely new system installed in approximately 3.5 hours. Our only recommendation for improvement would be if the installers wore shoe coverings to reduce the outdoor dirt being brought inside. I highly recommend ARS for your HVAC needs.
02/22/2026
Kevin was very honest and detailed in his analysis of the unit.
02/21/2026
Kevin did a through inspection documenting each step and completed with pictures and his assessment. It was NOT good news as we have 2 complete units to consider. But... It's always better to know what's coming beforehand than have it catch us by surprise. A sales person is now on the way with a quote then we'll know how we stand.
02/20/2026
Shawn and Justin did a grreat job of installing my new HVAC unit. They successfully reprogramed my Nest thermostat to remotely contol the unit.
Great job overall!
02/20/2026
Easy communication and professionalism from initial call through completion of service.
02/20/2026
Excellent service. The tech was polite, thorough and explained everything clearly.
02/19/2026
Excellent Service! Very professional, showed up on time and was very courteous. My technician checked everything and gave me a list of suggested items to be addressed. Thank you.
02/19/2026
Service tech was prompt and very courteous. He was professional and completed the inspection, informing us as he went. Completely satisfied.
02/19/2026
Technician was very professional, knowledgeable, and efficient at seasonal servicing our HVAC system. Knew his stuff! Gave ARS and Lowes a good name...
02/17/2026
Great. Very clear with the repairs that are need.
02/16/2026
Fantastic service
02/15/2026
Technician was friendly and professional. Looking forward the next service call.
02/11/2026
Big shout out to Maddox Pridemore at ARS. He showed up right on time with a smile a firm handshake and was very respectful to me and of my house. As a Navy Vet and fellow HVAC tech, I probably asked way more questions than the average customer just to test his knowledge, but he was right on top of it. Great service and a very sharp guy. Thanks for the help! Keep doing good things.
02/10/2026
Good work, with good skilful technician.
02/10/2026
The service technician was polite and efficient
02/09/2026
Finally showed up
3 times no show 4th was the charm
Kevin was great and professional
02/09/2026
Had an emergency on main line to the sewer. They were able to get some one out to take a look at problem within a couple hours of my call, clear the clog and diagnose problem with root penetration. They are working on estimate for repair and said they would be able to get a crew out same day if not the next. Can't ask for better service than that! Awesome.
02/09/2026
ARS/Rescue Rooter is a great company. Lawrence was very knowledgeable and thorough regarding our plumbing issues. We look forward to working with him again in the very near future.
02/09/2026
Thank You So Much Mr. Lawrence!!! Job Well Done!!! Your #1 in our Book.
The Best Plumber Ever!!!
02/08/2026
Good job replacing my old unit
01/28/2026
The technician who serviced my hvac unit was very courteous and very thorough in service.
09/26/2025
The gentleman Tom Brown was awesome very polite answered all my questions and was so nice I thank you again
11/18/2023
Tommy did a greatest good today by finding three issues that may fix some issues we’ve been having. More to follow to see if his findings provide some insight into resolving these issues
11/11/2023
