ARS/Rescue Rooter Columbia Reviews (Page 1)
(Translated by Google) Excellent
(Original)
Excellen
11/02/2025
was professional and on time and did job .also prompt in letting me know what else was needed. providing estimate.
11/01/2025
Technican was on time, courteous, knowledgeable, pleasant.
10/31/2025
Well it started a bad for me however it was just a mistake and we got it taken care of and they were outstanding I would always use them.
10/30/2025
Prompt service, friendly and efficient! Thank you Daryl!
10/28/2025
Great people vary professional. They fixed th problem and went above and beyond.
10/28/2025
The guys were friendly and they went above and beyond. I would recommend ARS to my family and friends they exceeded my expectations.
10/28/2025
My maintenance visit was excellent. The technician checked and adjusted what was necessary.
10/28/2025
Roger was very professional and courteous as all of your employees that have come to my home both on the installs and the routine service.
10/26/2025
The technician knew exactly what the problem was, and repaired it with no problems at all. He then tested the system and all checked out great.
Thank you
10/25/2025
WOW! This company was very responsive.
ARS is Lowes contract installer for water heaters. I am at Lowes seeking assistance on purchasing a replacement water heater. Lowes contacted ARS. ARS called me as I was standing with the Lowes associate. ARS offered to come to my house to provide an estimate that same day. This was a Sunday and not an emergency. I made arrangements for them to come to my house on a day and at a time convenient for me. No problem for them.
The estimator arrived as scheduled. Reviewed the problem, provided the estimate AND arranged same day install of water heater. (Incidentally, the estimator could make financing arrangements, if needed.)
Installer arrived midday. Water heater was installed professionally and neatly. No muss, no fuss!
Through out this process all my questions and concerns were answered. Everyone was courteous, polite and professional.
10/24/2025
The technician was very informative after running a full test.
10/24/2025
Very professional. Very very prompt!! Very happy with the hot water heater he installed. Did the job in a timely manner and cleaned up afterwards.
Will call them when I need any other work
10/23/2025
Our tech, Rick was great! He was considerate of our time by calling & arriving early. He was very considerate of our home as well as he immediately removed his boots before entering. He was expeditious but proficient & professional ☺️
10/22/2025
thorough inspection and detailed findings
10/22/2025
My full service maintenance HVAC service was great. Franklin Mile is a great technician. I will be using ARS thru lowes for future maintenance.
10/22/2025
I had a check up for my system
10/22/2025
Good day, Mr. Smalls was the technician who serviced my HVAC system. He provided excellent service, he also informed me of the issues and other maintenance that my unit is in need of. He was very professional and very knowledgeable about his job. I was very pleased with his service thank you all very much for sending him out. ARS Rescue Rooter is #1 in my book.
10/22/2025
Jamal was excellent! Very professional and explained and showed us what repairs were needed.
10/21/2025
Joel was soooooooo kind and knowledgeable.. he did a great job. Thank you joel
10/21/2025
Excellent work. Miles took time to answer all my questions and explain the process of service step by step.
10/20/2025
Right on time very polite and explaining what i need to make ac last longer and better
10/20/2025
Just got a 3ton rheem system installed by Andrew and Chris. Both were courteous and professional. They kept me informed with any issues they found as they removed the old unit and installed the new. I would recommend ARS Rescue Rooter.
10/20/2025
Recommend! 5 Stars for today. Called for service early this morning and the Tech was here less than 2 hours. Steven Wingard was very professional and explained the issue and fixed it quickly. Be sure to ask for Steven.
12/23/2024
Jamal was great . On time, polite, professional and informative. He completed the check of my system quickly. Very easy. I love your techs but your call center is horrible.
10/11/2023
I have been a customer of ARS/Rescue Rooter for over 10yrs, today I had a seasonal HVAC Tune-up on my unit my technician was Jamal Smalls and I wanted to let ya'll know that Jamal is a professional and experienced technician, he took his time and thoroughly tested and checked the unit and he explained everything so as I could understand it. Jamal has a great personality and he's very knowledgeable about his work, I will request him for future services. Sincerely, Linda Shumpert
06/28/2022
This was my 4th appointment scheduled with ARS to service my HVAC unit. The other 3 were rescheduled by the company. I postponed each day from 8am -12 noon waiting before receiving a notification of cancellation/rescheduling. This shows a lack of consideration to an established customers.
Even though, the scheduling department is lacking, their service technician arrived early on the 4th scheduled appointment day. He was very professional, polite and knowledgeable of my HVAC system.
I pay for HVAC maintenance services.
10/23/2020
The technician arrived on time, conducted his check, concluded that three were no carbon monoxide leaks, answered our questions, and said things were working fine.
04/02/2017
