ARS/Rescue Rooter Houston Reviews (Page 1)
James Duff was the Advisor from ARS A/C division that worked with me on replacing my 25 year old system. He went into great detail about the installation, with options and answered Any question I had.
04/14/2026
Austin lankster did a great job camera-ijg my line. Was very honest and told me indetail what was wrong and what needs to be done. Would recommend.
04/13/2026
Good service call they explain what was wrong and needed to fix it.
04/13/2026
Chris B was charming, informative and professional. We received great service from him
04/13/2026
Thomas is very knowledgeable and easy to work with. Jonathan was fantastic, and then the final scope performed by the supervisor was top notch. Great all around experience.
04/13/2026
Great deal with Chris thanks,
04/13/2026
Excellent customer service. Our service man was very courteous!
04/13/2026
Great!!!
Mr. Chris Burks was very professional and answered all my concerns
04/13/2026
Adam did a thorough job with checking the ac unit at my house and showed me small tips as far as simple maintenance that I can do as well as showing me plans for what I will need to do to improve my units and my home efficiency. Very knowledgeable on all aspects and did work that the previous reps had overlooked. Very thankful to have Adam as a service man. I recommend rescue router 100 %
04/13/2026
On time, thorough, well priced, and very pleasant experience
04/13/2026
Chad was the best sales representative! He explained everything and made us feel comfortable buying an entire new A/C and furnace system! I highly recommend him to anyone needing service! He took great care of us!
04/13/2026
Kitchen drain was successfully cleared and scoped.
04/12/2026
Adan and Jeff were fantastic and professional. They explained everything and were able to arrange replacement of my home’s furnace the next day. I appreciated their help!
04/12/2026
Hector the service tech was very knowledgeable and diagnosed my problem within a few minutes of his inspection. Issue was resolved in a timely manner. He suggested we put a camera in the main drain because the house is brand new and having a problem of this magnitude is highly usual for a brand new home. Vance arrived with the camera and discovered issues with the main drain pipe that I need to take up with the builder of home. Both gentlemen were professional and I will use ARS again and recommend them to my friends that need a plumber.
04/12/2026
Was very up front with costs and what he needed to do
04/11/2026
Chad was very knowledgeable and friendly. Thank you for your time
04/11/2026
Our technician was thorough he explained everything and was very polite.
04/11/2026
Hector Escobar was outstanding in his determination to do the job to its total completion which was verified by Austin with a camera inspection.
04/11/2026
Ted was polite and professional. He offered us a detailed information of the options available. We were very pleased with his thoroughness. We’ll be glad to refer ARS to others.
04/11/2026
We had 2 water heaters that were leaking so we contacted ARS Rescue Rooter/Lowe’s to do an inspection and give us an estimate on replacing. Ted is the representative ARS Rescue Rooter sent out and he was incredible. He did a thorough inspection, talked with us about our options and helped us understand the best system for our home long term. We have always wanted a tankless system but didn’t think it was an option for the size of our home. To our delight, he was able to offer this option that will meet our needs and be an asset to the value of our home. Ted was able to schedule the work to be done same day so within a few hours, the old heaters were removed and the new system was set up. Works great! The installers/technicians were very professional and respectful of our home. Refreshing to find a company and people who represent that company you can trust and count on. If you need anything ARS Rescue Rooters provides, call them and ask for Ted!
04/11/2026
Dameon Davis drain specialist was very friendly courteous informative transparent and got the job done and would definitely recommend again
04/10/2026
The technician was good and explained the process of the checkup.
04/10/2026
Called and had service to clear my main line within one hour. No pressure tactics to do anything other than what was really needed. Dwayne is great and a true professional. Ask for him!
04/10/2026
ARS responded quickly and got the problem fixed in short order. Jason, the service technician was very friendly and did a great job.
04/10/2026
Steven Jinkins gave me a thorough breakdown of all items he found when inspecting my HVAC along with recommendations.
He made sure I understood the systems he was checking and how they operated and performed the required maintenance the same day so I didn’t have to worry about my system failing.
I’m very happy with the service he provided.
04/10/2026
Adam Mendoza was very professional, He explains everything in a way that I was able to understand what I need to know to make decision on the steps I need to take.
04/10/2026
Working with Chris Burks has been really easy and he has been able to schedule our replacement system for the same day.
04/10/2026
Hector was so efficient and honest. He did a great job and I’m always satisfied with this company
04/10/2026
David was awesome. He was quick and efficient, also willing to explain to me how the plumbing works in my home and issues can happen all without making me feel stupid or dumb.
04/10/2026
Steven was a great help during the tuneup service. He explained everything thoroughly and gave me all the information I needed to make a decision.
04/10/2026
James was extremely knowledgeable, worked hard for us to get our AC units replaced with our budget.
04/09/2026
Excellent service. Technician was on time and professional and cleared the drain in no time. Supervisor came out with a camera and found some issues with the drain line and offered solutions for permanent fix.
04/09/2026
The technicians were very professional, the installation of the new HVAC system went smoothly. We're already planning of using them again when the time comes to replace the water heater.
04/09/2026
Brian is such a great technician, even though we haven’t committed, he explained everything that we need to know, very knowledgeable and thorough.
04/09/2026
Jesse Rivera showed up within an hour on a weekend call. He diagnosed our hvac issue and fixed it quickly. The system is back to running normal due to his work! Thanks!
03/12/2026
Thanks to Brian Jenkins for his help; we had a great time working together—he is a wonderful person!
11/28/2025
I love ARS. Andrew was the technician today. He made sure both units were running smoothly and helped clear out the drains. He installed two air purifying systems and two new surge protectors.
10/23/2025
Great work, fast and professional. Great experience.
08/27/2023
My technician Andrew Parra was very efficient and professional. He explained the service and offered alternate services/options as well. Very polite and courteous.
09/25/2020
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