ARS/Rescue Rooter Houston Reviews (Page 1)
I noticed my upstairs AC unit not cooling and determined the compressor was not working. This was around 10pm on Monday 12/22. I called and left a voicemail. I got a return call a few minutes later and spoke to a gentleman. He asked if I needed someone that night or if the morning would be ok. The technician showed up the next morning early and had the issue resolved within an hour. Very professional, reasonably priced, and kind.
12/24/2025
Although unfortunate that I needed their service, I have to say it was a great experience.Double sinks in master bath draining slow. Came out same day. Explained all options before getting started. Shout out to Jonathan. Very professional, and great at everything before and after.
12/24/2025
Hector Escobar was very courteous & helpful
12/24/2025
Thank you for fixing my appliances. You did a great job! Water heater, toilet, attic pipe insulation
12/23/2025
I had Jonathan come out from ARS to do a main drain cleaning with the water jet system. He explained every step of the way. He was very knowledgeable and respectful. He was able to get Vance from ARS to come through as well to run the camera system downhole to verify and show how clean the drain became and to show if any faults were present. The guys did great and I would recommend them every time. Thank you Jonathan and Vance.
12/23/2025
Chris and Andrew did a very good job very much satisfied
12/23/2025
Had a clogged toilet giving me serious issues. Hector came out and did a great job. Gave me some good info to help me in the future. I am definitely glad I called!
12/23/2025
Chad Jackson was knowledgeable and shared information about the system, he was also patient and respectful.
12/23/2025
Dameon was very professional and good at earning my trust. Can't recommend him enough!
12/22/2025
Hector was fantastic! We had a clog that was backing up or toilets and shower and they were able to come out quickly and get to work clearing the clog. Hector was nice, professional, and genuinely cared about getting our problem resolved quickly and thoroughly. I would definitely use ARS again and recommend them to anyone.
12/21/2025
Chad was super helpful! He took the time to walk me through all my options for repair and replacement, as well as choices of different financial plans to cover the cost of the repairs. Chads patient and thorough explanation of my options made a stressful situation far more manageable! Would highly recommend!
12/20/2025
Matthew was very thorough, knowledgeable, courteous, and professional. He inspected my house for water pressure. He also checked for mineral content and sediment in the City's water supply to my house. He flushed the commodes, checked all faucets, removed the shower head and found content and sediment. Matthew made several recommendations including a water pressure valve, and a whole home water filtration system for water softener, carbon filter, and scale inhibitors.
12/20/2025
Felipe and Logan were the utmost professional, understanding, patient, caring and knowledgeable as expected of all the ARS staffing I have encountered. I have been a faithful and loyal customer with ARS for 17 years now and will continue for many more years to come. I wish I could have given 10 stars instead.
12/20/2025
My tech was Andrew, he was excellent. Explain what he was going to do to correct the problem, asked if I had any questions, explain the problems he encountered, how it could be fixed. He was just a very professional tech. I grade him as a very good rep. for your business . Thank you Andrew for all your help..
12/20/2025
Kyle was our tech, he was fast efficient and thorough. He checked everything over carefully to alleviate my worries of a clogged sewer main. And for 80$ to ensure we’re in good shape, I’m very grateful to have such speedy same day service
12/19/2025
ARS/RESCUE ROOTER, is always a wonderful experience. Everyone is always polite and very professional 👌
12/19/2025
I had an excellent experience with Andrew-ARS Plumbing. He was prompt, friendly, and very knowledgeable. He quickly diagnosed the issue, clearly explained what needed to be done, and efficiently cleared my drain. His professionalism and attention to detail made the entire process stress-free. I highly recommend him to anyone in need of reliable and quality plumbing services.
12/19/2025
Thomas did a great job
12/18/2025
Great experience with Chris-he was informative, knowledgeable and respectful!
12/18/2025
The visit was very convenient that he came by. We managed to get everything done in a timely fashion, and I feel that we will achieve great things very quickly with the decision that we made and how quickly Chad Jackson was able to get things moving.
12/17/2025
Excellent service!!!
12/17/2025
Kyle Mitchell was friendly, informative, and courteous at all times. I was delighted to see him immediately put on paper shoe covering to protect my floors as it was raining outside and would have been a mess for me to clean up afterwards. He noticed I was a very senior citizen (without actually stating it) and went above and beyond to keep me from having to go up and down the stairs to accommodate him. That was thoughtful as I had had a resent medical emergency. What a relief. Kyle explained every step before and after he addressed the job (slow draining in an upstairs bathroom). I felt comfortable with everything he did, as I ALWAYS appreciate getting the full picture of what needs to be taken care of. Thank you, Kyle! You’re a wonderful representative of ARS! It was a pleasure doing business with you.
12/17/2025
My heater was blowing out a burnt plastic smell so I made an appointment to have it checked. Dung Pham came to my house right on time and located the source and explained all my options. On his recommendation I decided to replace my entire unit due to the age of my unit and condition. He was even able to get me on the schedule for replacement the same day! Dung was very kind and patient with me when explaining my options and worked with me and my budget on pricing options. I highly recommend Dung for anyone! He is amazing!
12/17/2025
Shoutout to ARS Rescue Rooter—and especially Dameon Davis! Our kitchen sink wasn’t draining and turned into one of those “uh oh” situations, but Dameon handled it like a pro. Super knowledgeable, friendly, and easy to talk to.
He fixed the issue, explained what was going on in plain English, and gave us really helpful tips on how to avoid clogs in the future and what signs to watch for with our pipes. No lectures, no pressure—just genuinely helpful advice, like talking to a friend who knows their stuff.
Sink’s working perfectly now and the whole experience was great. Thanks, ARS, for the rescue!
12/17/2025
Tee and Al are amazing
12/16/2025
Very pleased with Chris Burks professional work and respect
12/16/2025
The ARS representative. Jose Alvarenga, worked extensively to find a solution to my heater which wasn’t working. Thanks to all of his dedication, we will sleep warmly tonight! We are very grateful!
12/16/2025
First experience with ARS/Rescue Rooter was exceptional! Staff communicated clearly with their estimated time of arrival. Andrew Caron was very professional and explained clearly what needed to be done. Very affordable and will be referring family and friends. Thank You for a job well done Andrew Caron.
12/16/2025
Andy was professional, fast and tidy. Great job highly recommend!
12/14/2025
Did a great job.
12/14/2025
Andrew and Tommy were amazing!! Too long a story, but they went totally above and beyond!
12/14/2025
Kyle was amazing!! Came in and unclogged the drains in no time. Definitely will call him again and refer to others.
12/14/2025
Thomas Hildreth was fast, thorough, and meticulous!! Great job!!
03/30/2025
Andrew did a great job unclogging one of our toilets. He arrived on time and completed the repair very quickly and was very neat!
04/11/2024
Serviceman was very thorough and informative. Replaced needed items quickly.
11/25/2022
ARS Rescure Rooter are reliable. They give you the exact results. They go beyond to getting the job done. They make sure the customer is satisfied. I would recommend ARS Rescure Rooter to anyone. The experience was fantastic! Kevin Bounera and Christopher Branch were amazing to help handle the plumbing issue.
11/25/2022
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