ARS/Rescue Rooter Houston Reviews (Page 4)
Our water heater died and started leaking during the coldest weather/frost/hail. I asked Home Depot to have someone contact me ASAP about a replacement, since we had no hot water. Within 15 minutes I got a text from HD letting me know someone would contact me. 30 minutes after that I got a call from ARS letting me know someone would be out that day to see exactly what was needed.
A few hours later a rep came to the house, figured out what was needed, and said ARS would call with an appointment.
The crew was at our house less than 24 hours later with a replacement water heater.
Turned out we also needed a little pipe replacement and an electrical disconnect, since the existing one was not up to code.
The crew replaced the water heater and let us know an electrician would be out ASAP to install the disconnect. He was there within 2 hours.
All crew members were professional and very pleasant. Thanks HD and ARS!
01/28/2026
The Technician Matthew G. was very thorough, professional and knowledgeable. Answered all my questions and concerns.
01/27/2026
Worked with the team here. James Duffy seemed more then willing to share all the information I need to make sure I make the right decision.
Great full for the consulting time for a new system that the builder undersized.
01/27/2026
The technician Andrew came out in timely manner. Very respectable of property, with explaining what the issue can be. After inspection and choosing an option, everything worked out just fine. Gave recommendations on other maintenance/repairs with no hassle. Issue was 20yrs of grease/soap scum inside the line from kitchen sink only. All done quickly and efficiently. Will use again or recommend for others. Picture is of return valve under the sink.
01/27/2026
We are happy to have chosen ARS. Chris showed up the same day we requested an estimate, and he was organized, professional, and personable. He helped us make a decision that was best for our house and finances without any pressure. We felt he was honest and sincere - and worked to get us the best deal. We are very satisfied!
01/26/2026
Matthew Gilberg was the plumber who assisted me. He was very friendly, courteous, and honest. He told me what he could do and couldn't do at the time, and was patient listening to me as well as very informative sharing with me recommendations and just basic information that I didn't know. His recommendations worked, before he left my frozen pipes were starting to have water flow in my sink, and soon after he left I had hot water again! Thank you Matthew!
01/26/2026
Heater went out during the freeze 2026. We called ARS which had helped us in the past. They sent Bobby who went above and beyond helping us with solving this problem, as my husband is dealing with several medical problems at this time.. We were able to work it out very smoothly and work began immediately. I would recommend very highly
01/26/2026
James Duff is a very calm and patient person who explained everything to me, giving me a lot of information about the job.
01/26/2026
Chris was very good. Explained everything to my satisfaction. Answered all my questions. We got an estimate for attic insulation.
01/26/2026
We had a clogged kitchen sink drain. Hector and Chris tackled the problem and went above and beyond to make sure the problem was resolved. They were courteous and friendly. Wore shoe covers and took care clean up any mess.
01/26/2026
The sprinkler pipe burst early in the morning. ARS came by and repaired with no problem.
01/26/2026
Mr. Dwayne was totally awesome. He unclog my sewer in no time and explained exactly what the problem was. Tyvm.
01/26/2026
The tech that came out was very knowledgeable and thorough. I really appreciate the free estimate because turns out I didn’t need and electrician and I need an AC repair. They showed up on time and was very respectful and friendly!
01/26/2026
Great service!
01/26/2026
Professional, knowledgeable, and on schedule.
01/25/2026
Chris was great. Would recommend highly.
01/25/2026
Steve promptly came to the house to check my heating system and assisted in resetting the Nest system on the thermostat itself and do as my app on my phone . He patiently walk me thru the set up and explained the details of the nest thermostat and provided additional recommendations. Thank you for a good job done and now the house temp. Is where it needs to be . 👍👋👍
01/24/2026
Jonathan was professional polite and went the extra mile to help my family. Jake explained everything about the service they are providing. Made sure I had no questions and even helped with pricing. Both Jake and Jonathan are great representatives for ARS.
01/24/2026
ARS rescue rooter came out yesterday and with the cold weather coming I needed real help to make sure I could take care of my elderly mom. Donald, thank you for coming out the day of the call even when it was late. Avdyl thank you for scrambling Shelby and Hosé before the rain came this morning. You guys are great. I really appreciate your hard work and helpful attitude. Can’t thank you enough! Best Regards, Jim
01/24/2026
Very good Customer Service. Very professional
01/24/2026
Hector did a Fantastic job we appreciate his customer service and work knowledge and Manarisionhe a Great employee Thanks
01/24/2026
The plumber, Hector, arrived on time just like the customer service repsaid. He evaluated the situation, gave me a couple of options to unclog my pipes. He ran a pipe cleaner to clear the stoppage. Hector also called his supervisor, Tommy, to bring out a camera to do an inspection. The camera inspection revealed a much bigger problem. Tommy gave me a couple of options to fix the problem. Both Hector and Tommy were very professional and quick to diagnose the problem.
01/24/2026
Dwayne was so great, would recommend his services to anyone!
01/23/2026
Roy Laday and his team did good job 👍
01/23/2026
Walter O. Was fast and efficient, I appreciate him taking care of us
01/23/2026
Explained all options with clarity. Made us aware of unsafe conditions with the unit, and gave up front price.
01/23/2026
Friendly and fast service! Kyle was knowledgeable and friendly. He thoroughly explained us the situation and got everything working.
01/23/2026
Mr.Steve was very knowledgeable and patient.He was very helpful.
01/23/2026
Technician came here help me out a lot in professional manner I recomend him to my friends nice young man
01/23/2026
Kyle was great. He explained everything well and came and talked to my fiancé, whom has ALS. He really seemed to care about us and the situation.
01/23/2026
Arrived within window > attic wh install > cleaned up afterward > hot water again
01/23/2026
Very polite & courtesy. Professional & explained everything
01/23/2026
Great Service! Customer-savvy professional that is very knowledgeable and did the work ontime and clean up. It's joy to have Jonathan. Thank you ARS team. Timely appointment and scheduling arriving on time and follow up. A true 5 star service 👏👏👏👏👏
01/22/2026
Absolutely wonderful experience with ARS and Dwayne! I called this morning for two sink issues and Dwayne arrived within a couple of hours. He is very knowledgeable and was very good at explaining what was going on and the next steps to take. I definitely recommend ARS (used them at our previous rental as well) and Dwayne! Thank you!!
01/22/2026
The visit was very convenient that he came by. We managed to get everything done in a timely fashion, and I feel that we will achieve great things very quickly with the decision that we made and how quickly Stev Jinkins was able to get things moving.
12/17/2025
My technician was very nice, professional & tidy. Thx
03/20/2023
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