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ARS/Rescue Rooter Houston Reviews, Page 4 of 4

 

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NOTE: A representative will contact you by phone to confirm your appointment time. The date and time are not guaranteed, but we will make every effort to accommodate your request. Same day appointments not accepted via internet.  For emergency service please call 866-399-2885.  Diagnostic fees or trip fees may apply.

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ARS/Rescue Rooter Houston Reviews (Page 4)

Quotation mark. Our water heater died and started leaking during the coldest weather/frost/hail. I asked Home Depot to have someone contact me ASAP about a replacement, since we had no hot water. Within 15 minutes I got a text from HD letting me know someone would contact me. 30 minutes after that I got a call from ARS letting me know someone would be out that day to see exactly what was needed. A few hours later a rep came to the house, figured out what was needed, and said ARS would call with an appointment. The crew was at our house less than 24 hours later with a replacement water heater. Turned out we also needed a little pipe replacement and an electrical disconnect, since the existing one was not up to code. The crew replaced the water heater and let us know an electrician would be out ASAP to install the disconnect. He was there within 2 hours. All crew members were professional and very pleasant. Thanks HD and ARS!

01/28/2026

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Quotation mark. The Technician Matthew G. was very thorough, professional and knowledgeable. Answered all my questions and concerns.

01/27/2026

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Quotation mark. Worked with the team here. James Duffy seemed more then willing to share all the information I need to make sure I make the right decision. Great full for the consulting time for a new system that the builder undersized.

01/27/2026

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Quotation mark. The technician Andrew came out in timely manner. Very respectable of property, with explaining what the issue can be. After inspection and choosing an option, everything worked out just fine. Gave recommendations on other maintenance/repairs with no hassle. Issue was 20yrs of grease/soap scum inside the line from kitchen sink only. All done quickly and efficiently. Will use again or recommend for others. Picture is of return valve under the sink.

01/27/2026

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Quotation mark. We are happy to have chosen ARS. Chris showed up the same day we requested an estimate, and he was organized, professional, and personable. He helped us make a decision that was best for our house and finances without any pressure. We felt he was honest and sincere - and worked to get us the best deal. We are very satisfied!

01/26/2026

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Quotation mark. Matthew Gilberg was the plumber who assisted me. He was very friendly, courteous, and honest. He told me what he could do and couldn't do at the time, and was patient listening to me as well as very informative sharing with me recommendations and just basic information that I didn't know. His recommendations worked, before he left my frozen pipes were starting to have water flow in my sink, and soon after he left I had hot water again! Thank you Matthew!

01/26/2026

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Quotation mark. Heater went out during the freeze 2026. We called ARS which had helped us in the past. They sent Bobby who went above and beyond helping us with solving this problem, as my husband is dealing with several medical problems at this time.. We were able to work it out very smoothly and work began immediately. I would recommend very highly

01/26/2026

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Quotation mark. James Duff is a very calm and patient person who explained everything to me, giving me a lot of information about the job.

01/26/2026

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Quotation mark. Chris was very good. Explained everything to my satisfaction. Answered all my questions. We got an estimate for attic insulation.

01/26/2026

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Quotation mark. We had a clogged kitchen sink drain. Hector and Chris tackled the problem and went above and beyond to make sure the problem was resolved. They were courteous and friendly. Wore shoe covers and took care clean up any mess.

01/26/2026

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Quotation mark. The sprinkler pipe burst early in the morning. ARS came by and repaired with no problem.

01/26/2026

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Quotation mark. Mr. Dwayne was totally awesome. He unclog my sewer in no time and explained exactly what the problem was. Tyvm.

01/26/2026

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Quotation mark. The tech that came out was very knowledgeable and thorough. I really appreciate the free estimate because turns out I didn’t need and electrician and I need an AC repair. They showed up on time and was very respectful and friendly!

01/26/2026

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Quotation mark. Great service!

01/26/2026

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Quotation mark. Professional, knowledgeable, and on schedule.

01/25/2026

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Quotation mark. Chris was great. Would recommend highly.

01/25/2026

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Quotation mark. Steve promptly came to the house to check my heating system and assisted in resetting the Nest system on the thermostat itself and do as my app on my phone . He patiently walk me thru the set up and explained the details of the nest thermostat and provided additional recommendations. Thank you for a good job done and now the house temp. Is where it needs to be . 👍👋👍

01/24/2026

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Quotation mark. Jonathan was professional polite and went the extra mile to help my family. Jake explained everything about the service they are providing. Made sure I had no questions and even helped with pricing. Both Jake and Jonathan are great representatives for ARS.

01/24/2026

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Quotation mark. ARS rescue rooter came out yesterday and with the cold weather coming I needed real help to make sure I could take care of my elderly mom. Donald, thank you for coming out the day of the call even when it was late. Avdyl thank you for scrambling Shelby and Hosé before the rain came this morning. You guys are great. I really appreciate your hard work and helpful attitude. Can’t thank you enough! Best Regards, Jim

01/24/2026

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Quotation mark. Very good Customer Service. Very professional

01/24/2026

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Quotation mark. Hector did a Fantastic job we appreciate his customer service and work knowledge and Manarisionhe a Great employee Thanks

01/24/2026

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Quotation mark. The plumber, Hector, arrived on time just like the customer service repsaid. He evaluated the situation, gave me a couple of options to unclog my pipes. He ran a pipe cleaner to clear the stoppage. Hector also called his supervisor, Tommy, to bring out a camera to do an inspection. The camera inspection revealed a much bigger problem. Tommy gave me a couple of options to fix the problem. Both Hector and Tommy were very professional and quick to diagnose the problem.

01/24/2026

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Quotation mark. Dwayne was so great, would recommend his services to anyone!

01/23/2026

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Quotation mark. Roy Laday and his team did good job 👍

01/23/2026

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Quotation mark. Walter O. Was fast and efficient, I appreciate him taking care of us

01/23/2026

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Quotation mark. Explained all options with clarity. Made us aware of unsafe conditions with the unit, and gave up front price.

01/23/2026

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Quotation mark. Friendly and fast service! Kyle was knowledgeable and friendly. He thoroughly explained us the situation and got everything working.

01/23/2026

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Quotation mark. Mr.Steve was very knowledgeable and patient.He was very helpful.

01/23/2026

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Quotation mark. Technician came here help me out a lot in professional manner I recomend him to my friends nice young man

01/23/2026

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Quotation mark. Kyle was great. He explained everything well and came and talked to my fiancé, whom has ALS. He really seemed to care about us and the situation.

01/23/2026

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Quotation mark. Arrived within window > attic wh install > cleaned up afterward > hot water again

01/23/2026

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Quotation mark. Very polite & courtesy. Professional & explained everything

01/23/2026

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Quotation mark. Great Service! Customer-savvy professional that is very knowledgeable and did the work ontime and clean up. It's joy to have Jonathan. Thank you ARS team. Timely appointment and scheduling arriving on time and follow up. A true 5 star service 👏👏👏👏👏

01/22/2026

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Quotation mark. Absolutely wonderful experience with ARS and Dwayne! I called this morning for two sink issues and Dwayne arrived within a couple of hours. He is very knowledgeable and was very good at explaining what was going on and the next steps to take. I definitely recommend ARS (used them at our previous rental as well) and Dwayne! Thank you!!

01/22/2026

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Quotation mark. The visit was very convenient that he came by. We managed to get everything done in a timely fashion, and I feel that we will achieve great things very quickly with the decision that we made and how quickly Stev Jinkins was able to get things moving.

12/17/2025

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Quotation mark. My technician was very nice, professional & tidy. Thx

03/20/2023

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