ARS/Rescue Rooter Illinois Reviews (Page 2)
We initially had issues with our HVAC unit for the AC during the summer. It would start but not completely start up. We went to a big box store and scheduled a service call.
The technician was running slightly behind schedule but it wasn't by that much and it is understandable for these types of service calls.
The technician, Efrian, was completely professional, knowledgeable, and very patient with all the questions that we had in terms of how our HVAC system works.
The problem was found and the solution was thoroughly explained to us. There was no upselling of parts or of further work.
We had such a great experience that when it came time to do a tune up for the furnace for winter, we reached out directly to ARS and even requested the same technician.
I was not able to be at home for that appointment but my dad was home and Efrain provided the same great service as before.
You can be sure that we return to ARS for our future HVAC needs and ask for Efrain
12/06/2025
Lavelle was so nice and trustworthy. Thank you
12/06/2025
Furnace and a/c replaced great job great people
12/06/2025
Hot water heater repair.
12/05/2025
ARC provided a coupon to save money on the service call. Anthony Mercer was very professional and knowledgeable and provided explanations.
12/04/2025
Jay was wonderful and easy to work with.def my go to from now on.
12/04/2025
Tech Dan Hernandez was very courteous and professional. He fully explained the issues and how to resolve them. He was also very respectful of our property.
12/04/2025
Easy scheduling, late weekday hours available, great communication, good pricing via Lowe’s offer.
Service technician Terrence was friendly, knowledgeable, thorough, professional, and helpful!
12/04/2025
Had our furnace yearly serviced our technician Thomas Palmer took care of a problem that we had with the furnace and he is a very personable gentleman as well. He did a great job.
12/03/2025
Clayton was amazing did an excellent job and than some explanation of what was best for water softener
12/03/2025
Knowledgeable staff and very professional
12/02/2025
Iván the technician was very proficient and knowledgeable every detail was explained and questions were answered clearly and professionally
12/02/2025
Wonderful tech, very friendly. Explained the results that I could understand. Thanks
12/02/2025
I used ARS for a semi- emergency. Initial communication with the first call was great! The plumber was even better! Knowledgeable, very nest and honest is a great combo!
Will use them again!
12/01/2025
Clean work. Job well done.
12/01/2025
Ivan Cerrillo was great!!!! Friendly answered all the questions!!!
11/29/2025
Tom is wonderful!!!
11/29/2025
Terrence is great ! He is courteous, efficient and friendly. Making the appointment same day was easy thanks to Kim. Terrence was able to get my furnace working quickly I would highly recommend Terrence ! - Michelle.
11/26/2025
Our service provider was very efficient and courteous.
11/25/2025
He did a exceptional job. Explained all the problems we were having with our furnace. We wil
Be buying a new furnace fan. You are iuck to have him working for you . Linda Swanson
11/23/2025
Follow up to address some issues after HVAC installation. The tech, (David Thomas) was extreamly knowledgeable and helpful.
11/23/2025
We had great service and are very happy with the installation
11/22/2025
The second team that came fixed the issues the first team neglected. I was then able to pass inspection.
10/28/2025
Service was excellent technician arrived on time quickly gave estimate for further repair service- 5 stars to Mr. Sword 😊
07/24/2025
Heating repair was quick, thoughtful and Thomas explained everything. Great service!
03/21/2025
Mohammed was efficient and respectful.
11/18/2024
Technician was prompt and courteous!
He was also very knowledgeable and answered all questions that I had. Very helpful!
11/08/2023
Had a tech being trained and his mentor and they both did a great job. Quick, efficient, knowledgeable and updated my records with their office while they were here. Great value for the money spent.
10/31/2023
Anthony was very thorough and explained in detail what was happening. He was quick and very helpful.
12/22/2022
Alvin was a great technician. He was informative and gave important suggestions to keep our furnaces operating well.
06/24/2021
Technician (Alfonso Alvarez)was friendly and extremely knowledgeable. Performed service call and highlighted additional work that required attention. I have used ARS for all my HVAC needs and am continually impressed with all their technicians and their work ethics. Would recommend them to any homeowner looking for reputable service
R Zman
09/13/2019
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