ARS/Rescue Rooter Laurel Reviews (Page 1)
Excellent support and service!
11/04/2025
Brian was an excellent technician! Very professional, personable, and patiently explained the issue we were trying to resolve. Thank you!
11/03/2025
I remember now why I chose ARS over others. Them seem to take what they do very seriously and are very thorough. They also take time to explain things to you, which I appreciate. Solid company with solid people.
11/02/2025
Technician knowledge was by on one of the best we’ve ever had in 10 years of living in the home. The quality of service was hospitable, genuine, and earnest.
11/01/2025
From start to finish (installation to the inspection), ARS Rescue Rooter has been the best!
10/31/2025
Very pleased with the work
10/29/2025
Simon was great. He diagnosed the problem which had two elements. He took the time to find both issues. Excellent work!
10/27/2025
The repair man came on a Saturday to work on my heating system that was not working. He found out what the problem was and had to order part that will be here shortly so far I’m very pleased with their service. Thank you.
10/27/2025
Omar was very honest and strate forward. He showed me everything that he was doing and made suggestions to help to keep my Heating, cooling unit up and running. He was very respectful while working at my home.
10/27/2025
The installers did a great job. Address all questions or concerns during and after the installation. The installers did their due diligence to ensure the heat and AC worked properly before request sign off for the work. I have read other not so favorable post comments. Perhaps the company has taken the complaints to heart and stepping up to ensure the customers are satisfied with the use of their services.
10/26/2025
The ARS crew was extremely professional while fully installing 2 complete split HVAC units (I.e., 3.5 ton & 2.5 ton) within 5hrs. They provided status along the way and importantly cleaned up when completed. A++++++++
10/25/2025
ARS tech Joshua Hill came on time and diagnosed problem within 15 minutes. Also explained procedure to rectify problem. Very happy with Joshua for his kindness insight and superior knowledge of the HVAC unit.
10/24/2025
The service provided was great! The cost of $19.95 for the maintenance was all I needed as was estimated. No over charges for anything!
10/23/2025
Really pleased with the service and the tech!
10/21/2025
The repair person was cordial and professional as he reviewed my furnace situation. He wrote up options for the repair or replacement of the furnace; and he set me up with their “comfort service person” so that I could look at the option of replacing my furnace.
10/21/2025
Fairly priced inspection/ diagnosis.
10/20/2025
I am very pleased with HVAC (Heating maintenance/tune-up) service provided by ARS Maintenance Service Technician Keon Wilson (#21215) on 10/19/25. His professionalism and customer service was exceptional, and he explained all aspects of the maintenance/tune-up. Mr. Wilson also provided information about the magnetic filter cover and the advantages of installing an air scrubber in the future.
Note: I was previously scheduled for maintenance/tune up on 10/18/25. The HVAC technician was a "NO Show and a "No Call".
However, Mr. Wilson arrived on 10/19/25 during the scheduled appointment timeframe 8:00AM - 12:00PM. Mr. Wilson is a credit to the HVAC profession.
10/20/2025
Great customer service,
10/19/2025
Technician was very nice/friendly and explained everything she was doing to fix my unit. Will not hesitate to call ARS if I need other services. Thank you, ARS!!!
08/09/2025
Guy is honest and very educated.
The service is great.
Disappointed regarding the time
Supposed to show up between 12-4, instead at 5:30 , I have to call 3x to check if they are coming. This was reschedule atleast 2-3 ×.
Very dissatisfied the way you conduct your business. Your representative & technician are great. The schedule doesn't work well.
06/25/2024
Thank you Marlin and Bryant for coming out and helping with great services. I am very appreciative. Exponential service every time. Thank you Michael S. for coming out recently to fix my air. Thank you to Arlene who just came out to help me with my heating system. I appreciate all of you.
09/19/2023
The tech was very professional.
09/27/2022
