ARS/Rescue Rooter Raleigh Reviews (Page 1)
Jose and Ali were very professional and very careful and efficient with my water heater install.
12/19/2025
Very professional technician Brahim was and very nice attitude
12/19/2025
I had an excellent experience with ARS Raleigh from start to finish. George came out to provide a free estimate on my two heating and cooling units, and he was extremely thorough, knowledgeable, and pleasant to work with. He took the time to clearly explain what he observed, walked me through his recommendations, and made sure I fully understood the options for resolving the issues.
I also had the pleasure of working with Mrs. Jeanette Fitzgerald regarding financing, and she truly went above and beyond. She worked diligently until she secured affordable financing for my family so we could ensure we have heat upstairs. Her dedication, patience, and genuine care made a stressful situation so much easier. She is truly a jewel and a tremendous asset to ARS.
I highly recommend ARS Raleigh for their professionalism, transparency, and outstanding customer service.
12/19/2025
Helpful and transparent and it was a great experience.
12/18/2025
I was more than please with Mr Matthew.
Very informative with great knowledge. One of a kind. Service was more than five stars as well as price.
12/18/2025
Had a standard HVAC tune-up and all went well without issue.
12/17/2025
First time using ARS/Rescue Rooter of Raleigh.
The technician arrived on time within the time period of my appointment. I received a phone call when the technician was on the way to my house followed by text messages.
Travis was friendly and took extra care finding the problem with the washing machine drain. He was respectful of my property by keeping his shoes covered and placing blankets on the floor. Great customer service!
12/16/2025
Brian did a fantastic job fixing a leak in my powder room wall. Great, efficient service on an emergency call!!
12/16/2025
Only company in the area that would respond to a pluming emergency same day. Prince was amazing to work with and was able to complete the task at hand successfully and efficiently. Have been using these guys for years across multiple properties and will continue to do so.
12/16/2025
Your serviceman, Hernandez Dombrowski, arrived on time. Was cordial and immediately went to work. When done he shared in great detail his findings with pictures and video and provided a detailed quote for recommended service/parts replacement.
12/14/2025
Technician was outstanding. Very pleased with this service.
12/13/2025
Technician did a great job, triaging our problem with our water heater, and took steps to enable us to fix the problem within a few hours. Follow up was provided, and the service was very professional.
12/12/2025
Same day scheduling was made for an urgent plumbing issue and the problem was quickly identified and temporarily resolved. A follow up appointment was scheduled on the following business day for a permanent fix. All pricing was explained prior to service. I received scheduling reminders as well as courteous calls and texts prior to my appointment. Everyone was courteous, friendly, and professional.
12/12/2025
ARS installed my heat pump hot water heater and have been very good to work with. They have been incredibly responsive when I raised concerns and have sent technicians out to help when an issue came up. Brian, the rep who sold me the water heater, has been fantastic. I really appreciate the follow-up and desire to make sure that I was having a good experience.
12/12/2025
Replaced new HVAC system. Great experience with Dexter (electrician), Matt (maintenance tune-up) and Sergei (HVAC technician). Will contact ARS again for service and for other problems.
12/12/2025
Very Helpful and nice.
12/12/2025
Met with the sales rep Hunter last night, received a price that beat my other offers for a new heat pump. Installed the next day. The installers were professional and cleaned up behind themselves. They were knowledgeable about the product and fixed an item that the prior system had that was not to code.
12/11/2025
Knowledgeable and on time. Great check out and details of what is going on.
12/10/2025
The service tech that came to our home was extremely polite and friendly. Explain what he had done to our AC system in detail.
12/09/2025
Excellent service!!!
12/09/2025
Heater went out during cold snap. The man that came to fix it was curious and knowledgeable. Couldn't be happier
12/09/2025
Had great emergency service (Sunday) for sewer line blockage by service technician Prince. Kept me informed and stuck with it til he got the blockage (tree roots) clear. Saved us from spending the night in hotel. Knowledgeable and friendly. Will definitely do business with them in the future.
12/08/2025
Second time back for gas heater not firing up. This technician Brahim found the problem in 5 minutes and removed water buildup from a plugged condensing tube that got missed on our cleaning and inspection appointment prior to having this gas furnace issue But thank you to Brahim for finding the problem with the furnace
11/12/2025
Zine was awesome quick and educated me along the way. Bought a service plan to his knowledge wouldn’t recommend anyone other than him
07/25/2025
Excellent same day service. Could not ask for more prompt and professional response from Prince.
04/16/2025
Excellent customer care and service. Thierry very professional and knowledgeable. Good Job “Awesome Customer Care “
01/23/2025
Great service. Went through everything and price was right. Travis was great!
07/06/2024
No one likes paying for something like a clogged sewer line but ARS really delivered. From scheduling the appointment to Harrison clearing the blockage and even showing me pictures of the break. Carlos and Dallas handled digging up the pipe carefully, going around the irrigation line, and kept me updated the entire time. I really appreciate their professionalism and communication. Great service all around— highly recommend.
06/18/2024
PM work was timely and the technician, Scott, was a joy to work with. I need a new UV bulb (sort of expected) and we're planning on that for the next visit.
04/03/2024
Scott did a great job on inspecting and cleaning my compressor. Also he is a Steeler fan.
12/21/2023
Technician showed up on time and gave good information
06/28/2023
My technician was very polite, easy to talk too, professional and wanted me to understand any issues about the system. He did not rush, but did a thorough job. Easy to talk too. I would highly recommend this company. Used them for many years.
06/12/2021
