ARS/Rescue Rooter Raleigh Reviews (Page 4)
I ran into problems installing a toilet in my bathroom which I was renovating. I called ARS Rescue Rooter since I had a great experience with this company installing my HVAC. Harrison came and was able to resolve the problem and completed the installation. He charged me only the hourly rate instead of the toilet install rate since I had completed some of the installation prior to his arrival. I expected to pay the full install cost but thought that extremely fair that he only charged an hour of labor. Harrison also gave me pointers a DIYer should know for the future. I was very appreciative and learned some things. I will definitely use this company again for any future service.
10/03/2025
Said zine fixed the unit
10/03/2025
Zine
10/03/2025
Mr. Avery and his trainer was awesome. They explained all details on what was going on with my system. I appreciate their hard work and professionalism. Thank you
10/03/2025
ARS tech Matthew exudes confidence in his ability to handle his job. He went over everything he was about to do, asked if we had any questions and if we were experiencing any kind of problems with the system. You could tell he was focused on getting things done. Matthew completed his work, reviewed the tasks with me. No mess anywhere… Thank you Matthew and thanks to ARS ….
10/02/2025
ZINE did great job. Great response time and fix the issue that we were having with our newly installed hvac system. Did not have to pay as it was covered under warranty.
10/02/2025
ARS installed a new HVAC system in February and I just had my 1st system checkup. The technician was thorough in inspecting the system for any issues.
10/02/2025
They did a tremendous job installing my new AC Unit and also repairing a water leak under my house.
10/02/2025
They were quick and very professional as well.
10/02/2025
Excellent prompt work attention to detail
10/02/2025
I had 2 different houses done by ARS this week for service on my heating and air units , and the technicians was very professional and show me what I needed to have done and explained it very thoroughly thank you
10/01/2025
Zine
09/30/2025
I've been with these guys for decades. For a reason. Great service, great people, great outcomes.
09/30/2025
Zine was awesome! Very quick and professional
09/30/2025
Daniel the tech that came out to complete the maintenance of our system he was wonderful in letting us know what the issues were and what it was going to take to work on.
09/29/2025
He fixed the issue (clogged drain) but he didn't have any equipment with him. He needed to use my 5 gallon shop vac and cords - which was a little inconvenient having to clean and air out the tank afterwards. Also, I could have done without the dramatic ("let's sit down and discuss a few things) sales pitch at the end. But I was grateful to have my ac fixed in less than 24 hours.
09/29/2025
Great thorough service. Thank you
09/27/2025
I appreciate both Jose for his knowledge and personality. Jameel was very professional, handle himself and our project very professionally. They both explained my project step by step from start to finish.
09/27/2025
Awesome service and super professional! Thank you.
09/27/2025
Serviceman was professional courteous and knowledgeable
09/27/2025
We were having issues with our HVAC system, we called ARS to schedule a tune up (or similar) and they scheduled an appointment the next day. The next day, they called and canceled the appointment and offered to come out in approximately 2 months. Needless to say, that left a very bad taste in my mouth and I decided to not use ARS again.
A few months later, they approached my wife at Lowe's and offered a same day appointment tune up of our heating/AC, she accepted and they scheduled for that afternoon (without telling me before she did). Anyways, they were running behind, which I can understand, so I wasn't worried about it. It started to rain when they arrived and informed us that they could not complete the tune up and rescheduled for the next day.
Sam arrived on time, did the tune up and informed us what needs to be handled. He was kind and did a good job and did not press a sale on us but did inform us what was needed for your system and offered a solution. Thanks ARS.
09/26/2025
Zine was very quick and qualified for my service. Thank you very much. Very professional young man.
09/26/2025
Said zine did great service
09/26/2025
Samuel was very good & informative
, lovely to have a discussion with.
09/25/2025
Zine did good job
07/07/2025
Zine
04/23/2025
Brian did the usual excellent job for ARS. I have noted before that I tried a different company prior to ARS, and I think they scammed me on my repairs. They will never get in my house again. ARS is excellent. Excellent work.
09/17/2024
Jacob was professional and efficient
01/14/2024
Said was great
12/21/2023
Excellent Customer Service from Zine
The tech was knowledgeable, courteous and efficient!!!
11/28/2023
Great technician, courteous and quick.Zine
08/22/2023
Zak was excellent. We have had ARS for maybe 20 years. We get the twice a year inspection and they have kept our furnace and air conditioner in great shape. Our 9 year old furnace is showing signs of wear. Zak patiently took time explaining what still was under warranty and could be repaired versus cost for a new furnace only replacement. Helped us out emencly! A R S is a great company to work with.
08/16/2023
Brian Berrios did a fantastic job explaining what exactly had to be done and why. He gave me opinions on replacement water heaters and detailed their differences. He was knowledgeable, professional, and personable.
07/31/2023
Outstanding plumbing work by technician Perez
07/19/2023
He did a great job. Very friendly and professional
05/03/2023
Zi e did a great job b
03/29/2023
Matt with ARS came by today to service my 2 HVAC units. He was courteous and kind and very knowledgeable.
02/01/2023
Due to an excess water emergency, I called ARS. I received prompt service. The tech was highly knowledgeable while offering quality service at its finest.
08/11/2022
Isaac was very professional and thorough
07/12/2018
