ARS/Rescue Rooter Wilmington Reviews (Page 1)
Tech was well informed and treated us with respect😊
10/30/2025
The service engineer was excellent.
10/29/2025
Service was great, very knowledgeable and really helped us out of a jam! Thank you to ARS and Isaac.
10/27/2025
Part needs to be ordered and replaced. First technician was very knowledgeable and meticulous and the senior technician was also very knowledgeable and confirmed what the first one determined was wrong. Not sure why there had to be a second technician though...
10/26/2025
I have had a reoccurring cough, where the doctors were not clear on the cause. One Doctor did suggest to check my environment. I called ARS to check our HVAC system. Keith arrived the same day and clearly explained and showed us that the compressor on our 9 year HVAC system was no longer running at full efficiency.. The result was moisture build up inside the unit which led to "Organic growth" - Mold inside the system - not visible from the outside.
Keith said he would provide a quote to clean the system and replace the Compressor. He also recommended that we have their HVAC Comfort Advisor provide a quote options for a new HVAC system. Jay arrived shortly and reviewed the issue with Keith .
Jay set about sizing the space the HVAC would need to cover,
He measured the air flows from the vents against industry standard. He explained in terms I could understand that the compressor was no longer operating efficiently, resulting in moisture build up in the unit leading to the mold.
The difficulty and expense to clean the HVAC unit and the need to replace the compressor compared to the new HVAC unit that Jay recommended, led to an easy decision to replace the HVAC system.
The installers led by David, arrived promptly the next day. First step was to cover the stairs and floor with drop cloths to protect our carpet . They worked non-stop for several hours and the unit was operational by mid afternoon. No trace of any old equipment, debris or packaging was evident! A job well done with no disruption to our day.
Keith, the ARS Technician, Jay the equipment advisor and David all worked in a courteous and professional manner. Each have an expertise that together forms a great team.
Thank you ARS for our new HVAC system. I am really looking forward to our clean and healthy environment !
Dennis Johnson
10/25/2025
I called this morning for someone to come by and rewire my heater… the gentleman they sent was here right on the time they said…
He fixed everything and the price was what was quoted’
Great Job Tyquan!
10/24/2025
John was very friendly and polite. He seemed to know his job
and answered my questions. He is an asset to your company.
10/24/2025
Keith White did an AMAZING job helping us with our AC issues.
10/23/2025
Technician was on time, friendly & courteous!
10/22/2025
*** is the only service that I will use for my HVAC, the technician ** was knowledgeable on time and very nice.
10/21/2025
bbb
Courteous , professional and knowledgeable tech. Great price for a tune up to the system.
10/18/2025
The technician was friendly, knowledgeable, & professional. Told me exactly what the problem was & how he could fix it. I found out I had a mold problem & he told me how I could fix the problem by purchasing some additional equipment. He didn't put any stress on me to buy anything, just told me my options. A+ service all the way!
10/16/2025
Ty was a fine professional technician.
10/15/2025
Keith was totally businesslike, courtesy, and thorough. A++ Under warranty, so pay nothing. Thermostat not reading correctly. We'll see when the cold weather comes. Hopefully all will be well.
10/13/2025
Oh. My. God!!!!!!
First thing he did was identify the problem.
And did EVERYTHING to NOT charge me more than what the service call cost.
By identifying the problem, I now know how to navigate around preventing it and prevent future service calls.
I didn’t get his name but he also came over a yr ago. Very good service and he never tries to rack up the bill on people. Which is good since I’ll be leaving and my wife will probably call for ANYTHING lol
UPDATE:
His name is James Bonser. Thanks my guy!
10/12/2025
They communicated very well and quickly. The technician was knowledgeable and very helpful. 10/10 will continue using this company for any future HVAC needs
10/12/2025
Keith was great!
10/10/2025
Awesome Team
10/07/2025
Keith was exceptionally personable and professional. I took advantage of the $19.00 HVAC maintenance check special they offered and am feel better knowing I’m in good shape for whatever weather hits south eastern NC next.
10/02/2025
Tyquan and Jason are very professional and I highly recommend their services!
10/01/2025
Tyquan and Jason are very professional and I definitely recommend their services!
10/01/2025
Mike the technician was very knowledgeable and thorough in his inspection and quickly isolated the issue.
09/30/2025
Bradley from ARS was extremely thorough and provided exceptional customer service. Highly recommend! He was referred to us by a friend and he inspected the whole HVAC system very thoroughly and let us know exactly what needed to be done to fix the issues and help prevent future issues with the system.
09/27/2025
Exceptional work performance, and hard working…
09/26/2025
Tyquan was courteous, professional, and kept us updated on the condition of our system. First rate service.
09/26/2025
Arrived during allotted time. Completely checked out our AC system. Technician was very thorough and made sure we were satisfied.
09/26/2025
b great job
09/22/2025
Andrew was very nice and polite and knowledgeable. I feel confident he did an excellent job
09/18/2025
Bradley arrived at the end of my 4 hr window.
08/11/2025
We have been ARS customers for 20years. We are always satisfied with the service they give. Their technicians are knowledgeable and reliable.
10/15/2024
The technician who showed up was polite and kind. The people I talked to on the phone were helpful, BUT
your appointment process is BROKEN. My first appointment was from 8 to 12 - NO ONE showed up. The next time frame was from 10 to 2 - NO ONE showed up. The technician (who lives only 10 minutes from me in the same town) finally showed up after 4 PM. I received 0 calls or explanations.
I'm not to happy about your customer service right now.
02/07/2024
Great service and great young man who service my havc
11/15/2023
Alex went overboard checking everything out and explaining what needed to be done. He was also on time, cleaned everything up before he left, and was a pleasure to work with. I hope ARS understands the asset they have in this young man.
09/21/2023
Keith was professional and knowledgeable. He worked hard and performed a thorough job. He was very accommodating as well. Keith represented ARS to a high degree.
12/29/2022
Issca very professional as always and a pleasure to deal with.
10/17/2022
A very professional visit a knowledgeable technician.
09/20/2022
