ARS/Rescue Rooter Wilmington Reviews (Page 1)
I’m just
12/18/2025
Excellent service! Bradley was very thorough, explained things in layman terms. Highly recommend!!
12/16/2025
Keith White was excellent!
12/16/2025
Technician was professional and knowledgeable. Did a great job, thank you
12/15/2025
Our technician, Jesus, was prompt, friendly, thorough and professional. He provided us with all the necessary information to make an informed decision about taking care of our units without any pressure.
12/14/2025
I have to say that the technician that came to my home was very pleasant, very knowledgeable, and saved me thousands and thousands of dollars by fixing my hvac For $500. He diagnosed the problem correctly. One hour heating and air conditioning came in the day before and told me the repair was going to be $3000 , but it was not worth it to fix it. They quoted me a price of $18000 to put a new system in. They told me 2 completely different parts were bad.
12/13/2025
Very professional and very clean left my house spotless
12/06/2025
Checked everything out, did a great job!
12/05/2025
Andrew the HVAC technician was very knowledgeable, kind and helpful with seasonal hvac tune up.
12/04/2025
The service rep. did a great job and was very professional. Gave me a lot of good information and reviewed everything with me. I am thinking about it.
12/03/2025
Ty was very professional and completed his work quickly. Good job!
12/03/2025
Great interaction
11/22/2025
Tyquan was professional, friendly, and knowledgeable.
11/19/2025
The staff for this company have always been extremely helpful and insightful. If there is a way for me to fix a simple problem they have given insight on to do so, as well as conducting regular maintenance. I will continue to use this company on a regular basis.
11/18/2025
The Tech you sent was cordial, knowledgeable, answered all my questions. Most of all your Tech was truly professional. Thank you ARC.
11/16/2025
Issac explained everything clearly ànd with kindness, thank you
11/14/2025
TY was polite very professional and thorough with the work, ARS is highly recommended!!
11/14/2025
Your tech folks are always professional and explain everything0 in simple terms.
11/13/2025
Very prompt. They arrived when they said they would. Issac was great!!
11/13/2025
Issac was extremely knowledgeable and professional.
11/12/2025
Very professional work.
11/12/2025
The representative was great and very informative. We had the $20 checkup.
11/11/2025
The technician was very nice and helpful. I would not mind having him do the next visit. I believe **** is the name.
11/11/2025
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Our technician arrived on time and was very courteous. He explained everything he did and what was happening with my equipment. An estimate for repair was also given.
11/10/2025
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I have the maintenance agreement and their service folks are excellent
11/03/2025
Tech was well informed and treated us with respect😊
10/30/2025
The service engineer was excellent.
10/29/2025
Service was great, very knowledgeable and really helped us out of a jam! Thank you to ARS and Isaac.
10/27/2025
Part needs to be ordered and replaced. First technician was very knowledgeable and meticulous and the senior technician was also very knowledgeable and confirmed what the first one determined was wrong. Not sure why there had to be a second technician though...
10/26/2025
I have had a reoccurring cough, where the doctors were not clear on the cause. One Doctor did suggest to check my environment. I called ARS to check our HVAC system. Keith arrived the same day and clearly explained and showed us that the compressor on our 9 year HVAC system was no longer running at full efficiency.. The result was moisture build up inside the unit which led to "Organic growth" - Mold inside the system - not visible from the outside.
Keith said he would provide a quote to clean the system and replace the Compressor. He also recommended that we have their HVAC Comfort Advisor provide a quote options for a new HVAC system. Jay arrived shortly and reviewed the issue with Keith .
Jay set about sizing the space the HVAC would need to cover,
He measured the air flows from the vents against industry standard. He explained in terms I could understand that the compressor was no longer operating efficiently, resulting in moisture build up in the unit leading to the mold.
The difficulty and expense to clean the HVAC unit and the need to replace the compressor compared to the new HVAC unit that Jay recommended, led to an easy decision to replace the HVAC system.
The installers led by David, arrived promptly the next day. First step was to cover the stairs and floor with drop cloths to protect our carpet . They worked non-stop for several hours and the unit was operational by mid afternoon. No trace of any old equipment, debris or packaging was evident! A job well done with no disruption to our day.
Keith, the ARS Technician, Jay the equipment advisor and David all worked in a courteous and professional manner. Each have an expertise that together forms a great team.
Thank you ARS for our new HVAC system. I am really looking forward to our clean and healthy environment !
Dennis Johnson
10/25/2025
Jesus Alvarez provided great customer service and he is a knowledgeable service technician.
04/24/2025
ARS is great. My new HVAC system is up and running. Our old one was actually too small for the house and that's why it struggled so much. Calls are always answered the same day, and I know it's not always possible, but so far they've been able to do that for me. I actually signed up for their service plan; being on that saves on service calls and it's not expensive. Still 10/10 so far, no regrets.
02/20/2025
Keith was punctual, efficient and friendly. He did a great job 👏
06/24/2024
ARS has great service from new unit installs to maintenance service. The techs call prior to their appointment and introduce themselves upon arrival to the customer. I highly recommend this company, they even have financial assistance to purchasing a new unit if needed.
HVAC System Maintenance 12/16/2025, I had a visit from Tye to check on my hvac system and git a great review on our maintenance. He was professional and easy and approachable as a technician. Kudos to him, knowing he had a long day as cold as it was.
02/28/2024
Jesus arrived first thing this morning and completed diagnostic and repair in less than one hour.
Courteous, polite, wanted to be sure we understood the capacitor that needed replacing
10/13/2022
Excellent job. Explained all work and needs
Very good communication
Thanks
12/11/2020
