CLOSE FORMAtlas Trillo Heating & Air Conditioning Reviews (Page 1)
I have a long relationship with this company. A little over a year ago I contracted with them to install a complete heat pump system in our home. It cost about $45,000. There were several frustrations involved in the completion of this project, which only ultimately completed six months later. All the individuals I worked with, seemed to be trying to be helpful, but the fact that it had been bought by a larger organization made communication very problematic. Since then, I have continued to have issues with the system, and they have sent folks out and fixed the issues as they pop up, but it was clear to me that a system that was so new and top of the line should not be having these issues. Thankfully, the new manager has been very proactive and very professional, and finally someone was sent out to do a full assessment on the system and found issues with the installation that he promptly fixed. I would definitely recommend this company under the current circumstances. I will update this review if anything changes.
02/21/2026
Our water heater went down, and we were told we needed a replacement. We turned to ARS / Atlas Trillo for a second opinion. They fixed things for a fraction of the cost and on the same day. Very professional and knowledgeable. We also used them for a new A/C system and had a great experience.
02/20/2026
The technician explained and showed me that I needed to close the doors properly to the heater.
02/20/2026
Very good service.
02/19/2026
The repair company I originally scheduled could not make it, so I called Atlas this morning and they sent Alberto a few hours later. He was fantastic! Very friendly and helpful. He diagnosed the issue and was able to get it up and running. It is hard to find good service all too often these days but I would recommend Atlas, and especially Alberto with no hesitation.
02/18/2026
Service tech (David Downs) was outstanding. Service was same day, tech was prompt, courteous, explained everything, quick and efficient. Highly recommend.
02/18/2026
Very courteous, polite, knowledgeable.
02/16/2026
Atlas Trillo did a great job repairing it, and the work was done very quickly at a resonable price. I highly recommend his work.
02/16/2026
It was a tight, tricky space and not much room, but they made it look easy. Showed up on time, finished right on time, professional, courteous, a pleasure to do business with.
02/14/2026
Enzo was great! We had a bit of a plumbing emergency where the shower wouldn't turn off, and Enzo was great at quickly getting it fixed. Would highly recommend them!
02/12/2026
Anthony was so knowledge and patient! He kindly walked me through every step of the process. He was kind, onetime, and cleaned everything up.
02/09/2026
Info clear with photos to explain status of furnace.
02/07/2026
Jerry did an excellent job.
02/04/2026
We originally found Atlas through Lowe’s, and Richard came out from Atlas and introduced himself as a Comfort Advisor working on behalf of Lowe’s. Right from the start he made us feel comfortable and actually took the time to understand what we needed instead of jumping straight into a sales pitch.
During the visit, Richard explained that while our AC was still working, it was old and inefficient, and that replacing it with a newer unit could help lower our utility bills. When we told him that replacing the AC just wasn’t in our budget, he totally understood. No pressure at all, which we really appreciated.
From there, he focused on replacing just the furnace and did a really thorough evaluation. He checked out our ductwork, measured windows, mapped out the square footage, and explained a heat load calculation he uses to make sure the system is sized correctly. It all felt thoughtful and reassuring — not rushed or pushy.
This also wasn’t a one-day decision for us. We told Richard we needed time to think it over since it’s a big purchase, and he completely respected that. He checked in every couple of days, answered questions as they came up, and never made us feel rushed. We were even able to work through furnace options over text, which made things super easy. When we were ready, Richard came back out to go over everything and finalize the details.
Since Atlas is affiliated with Lowe’s, we ended up signing a Lowe’s contract. Atlas provides service and equipment Guarantees along with the manufacturer warranties, which gave us a lot of confidence. Everything was handled electronically through Lowe’s, and we were able to take advantage of the 0% interest financing. Literally not a penny out of pocket.
On installation day, Richard showed up again! He arrived early before the installers and sat down with my husband and me to walk through what the day would look like. That alone helped put us at ease.
The installers, Anthony and Pedro, were great! Friendly, professional, and easy to have around. You could hear them joking and laughing with Richard out in the garage while they worked, which honestly made the whole day feel relaxed and positive. It was just nice hearing everyone get along so well while still getting the job done right.
We did pay a little more than some of the other quotes we got, but I’m really glad we went with Atlas. In this case, you really do get what you pay for. Overall, a great experience and I wouldn’t hesitate to recommend the Atlas team.
02/04/2026
Arrived on time, diagnosed the problem, repaired very quickly. Highest recommendation.
01/27/2026
Professional. No pressure on service repair.
01/24/2026
A very pleasant experience. William checked out the hot water faucet in my shower. He obtained the part and returned to complete the repair. Tidy, professional.
I will use this firm for future plumbing needs!
01/24/2026
Steven and Oscar were very courteous, knowledgeable, professional and friendly. Given the chance I would definitely recommend them to anyone having home heating problems.
01/24/2026
Alberto was both very friendly and thorough in our discussion of controller problem yesterday and while it shut down due to filter clogging and he replaced it. Highly recommend Alberto.
01/21/2026
Very nice and detailed in his analysis of furnace.
01/21/2026
I’ve been meaning to write this review for a while, but what finally prompted me was a recent follow up call from Richard at Atlas Trillo, just checking in to make sure everything was still running perfectly. That alone says a lot about how much he genuinely cares about his customers, even well after the installation is complete.
We had Atlas Trillo install a full heat pump system for our home, and the entire experience was truly top notch from start to finish.
Our comfort advisor, Richard, was exceptional. From the very first visit, it was clear how knowledgeable and experienced he is in HVAC. Richard didn’t just talk in general terms. He took the time to measure each room in our home, inspect our windows and doors, discuss heat load calculations, and explain why proper sizing matters so much for comfort, efficiency, and long term reliability. It gave us real confidence that the system being recommended wasn’t just a guess, but carefully designed specifically for our home.
He walked us through all of our equipment options in a way that was easy to understand, explained what to expect on installation day, and answered every question we had thoroughly and patiently. On top of all that, Richard has a great sense of humor. He joked with us throughout the visit and somehow turned what is usually a stressful home improvement decision into something genuinely enjoyable.
What really stood out, though, is that Richard is one of those rare people who doesn’t disappear after the paperwork is signed. He personally showed up on installation day with a beautiful orchid plant, checked in on every detail with the crew, and later even came back with pizza for the installers. It was clear he takes a lot of pride in his work and truly values both his customers and his team.
Roberto and his installation crew were just as impressive. They were professional, efficient, respectful of our home, and left everything spotless when the job was done.
Overall, this was a wonderful experience from beginning to end. If you’re considering a new heat pump or HVAC upgrade, I can’t recommend Atlas Trillo enough. Definitely ask for Richard and Roberto’s crew for installation. You will be in excellent hands.
01/21/2026
Alberto and Ricardo were so very nice and efficient and did a great job clearing my vents.
01/20/2026
Alejandro is so kind and very knowledgeable. Great customer service!
01/20/2026
William was on time, had great communication, and finished my repairs within an hour. He was very knowledgeable
01/19/2026
We have been customers since 1987. Atlas has never disappointed us.
01/19/2026
Alfonso was excellent! Told us when he was coming within the wide window, was very knowledgable and friendly, and did a great job flushing our water heater. Five stars!
01/19/2026
Repaired small problem on floor unit gas furnace. The technician was great.
01/19/2026
Excellent!
01/15/2026
Alejandro was a knowledgeable, friendly and professional technician. I was very pleased with his ability to explain what he was doing and how my system was working. He performed a heating system tune up for my house.
01/15/2026
Fast, efficient Alberto excellent service ! Very satisfied customer.
02/05/2025
Today Jan 16 2026 Alberto Reyes installed an Air Scrubber to improve indoor air quality. Although there has not yet been enough time to experience the benefits, I am very pleased with the service. On a scale of 1-10, I give Alberto an 11. I asked several questions about the air scrubber. His answers were very informative . In addition, today’s experience once again affirmed my confidence in ARS and employees. I have called upon ARS and used the services of ARS several times over the past few years—heating, AC, and also plumbing. I have never been disappointed
01/18/2024
All good! Excellent explanation.
05/04/2023
Thanks for the great customer service Raymond. Appreciate you taking the time to explain how my Pump system works and how best to maintain it.
04/11/2023
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