ARS/Rescue Rooter Charleston Reviews (Page 4)
The problem was not solve yet!
09/27/2025
We had a hot water heater replaced today up in the attic being 3 stories up! 😳 Thomas was awesome coming in while I was away! 👍🏻👏🏻🙏🏻
Reasonable price at $2,500 as compared to other bids being $4,000+ James was also a great communicator with me being away.
09/25/2025
A huge thank you to ARS/Rescue Rooter in Charleston (with a side shout out to Brian Frost at Home Depot for pointing me in their direction before I purchase a new toilet). Scheduling with ARS was so fast and easy, from the initial call to service visit, and everything was completed within three hours. Kevin from ARS arrived well within the promised timeframe, quickly assessed the replacement situation and patiently answered every question I had. Thanks to his professionalism and clear explanations, I now know exactly what to order and I’ll be requesting Kevin specifically when it’s time for the installation. Outstanding service from start to finish. Highly recommend!
09/22/2025
I had a pipe bust outside my house on Sunday afternoon. Luckily I had a water key to turn the water off myself. I called Rescue Rooter Monday morning early and they got a tech out to me within an hour and a half. He was very professional he was very neat very knowledgeable he fixed my problem.Then gave me some suggestions for my future plumbing needs and left a customer happy which was me:-)
09/22/2025
Evan, the ARS tech was thorough
And explained all parts of the Heat/AC was working well. Thank you for changing my filters. I appreciate this Check Up.
09/22/2025
Had great experience using ARS for the first time and with my first home! My HVAC was due for maintenance but it went out before I made an appointment, called ARS and was immediately given an appointment for the next morning. It was easy to reschedule the time and there was great communication. Austin the Technician was great and checked everything with the HVAC system, providing recommendations for future capacitor replacement. The weekend after, my AC was still acting weird and Austin came back to diagnose the issue. Very helpful and great pricing, did not charge me for the second time as it was so close to my previous appointment. Will be reaching out for my normal maintenance and recommending to others!
09/21/2025
Tommy with ARS was very professional. He did not try to sell me anything I did not need. He was able to identify a part to be replaced and only did what was needed.
09/20/2025
We found ARS when we were shopping at Lowe’s. They were great getting us a free estimate the same day! The representative, Jordan, was nice. We got our service scheduled. A couple things to note.. when asked about what we needed to have electrically completed, we were given incorrect information, which cost us more time and money to fix. The service tech that came out to install was nice but they did leave some screws on top of unit and electrical debris scattered next to and along the side yard. I did reach out to Jordan with some questions about the work that was completed which included some holes in a covering but I never heard back. The unit installed is cooling nicely and we look forward to using our space more often. I wish the communication was more seamless and the tech had just a touch more attention to detail and care.
09/19/2025
Evan was very friendly and professional. He went above and beyond the regular tune up.
09/17/2025
Replaced hot water heater
09/17/2025
Excellent service. Very professional and provided details of his work.
09/16/2025
AMAZING CUSTOMER SERVICE FROM AN AMAZING YOUNG MAN, TURNER! THE GUY WITH THE BRIGHT SMILE! THANK YOU TURNER, GREAT CUSTOMER SERVICE MAKES A DIFFERENCE!!
09/16/2025
Nicholas was extremely helpful in getting our HVAC system back up and working. Highly recommend, thank you again.
09/12/2025
Fast and reliable service.
09/12/2025
Josh was the best I will be asking for him from here on out thanks 😊 great job
09/10/2025
Hot water heater replacement kevin was great. Answered all my questions and did a great job jnstalling
09/10/2025
Service Technician worked quickly and efficiently. Made several suggestions for future service.
09/07/2025
Plumbing! Thanks for Raul the plumber who fix the leak in our toilet. Thank you Raul! Keep up the good and honest work.
09/05/2025
On time and friendly .but he walked in my bedroom with his work boots.he she have covered it .
09/05/2025
The technician was very informative , Knowledgeable, Courteous, And very polite. Mr. Kevin that is. I would
Recommend your company to anyone That needs your services.
09/04/2025
Replaced two HVAC systems in my house. All good.
09/03/2025
ARS did it again
08/14/2025
Turner did an a great professional job installing a new water heater. We couldn't be happier.
05/09/2025
The technician, Raul that did the tuneup on my water heater. He was knowledgeable, respectful and did a great job at a reasonable price.
12/11/2024
Extremely nice service, professional and on time!
09/11/2024
My wife & I are so pleased that we picked ARS for our HVAC. Tony & Page were simply put “FANTASTIC at what they do. Very professional with this installation. Great guys too. We also had a window unit supplied by ARS also. Don was also very pleasant and professional also. 5 STARS FOR. THIS COMPANY.
06/08/2024
Technical Lawrence was very competent and helpful. He made sure the job was complete and well done. He gave me advice of what to do in the future to avoid anymore problems.
09/23/2023
Awesome service! Tech walked us through everything he did and showed us pictures of the entire process! Top notch
03/10/2023
The service, as always, is excellent. I won’t have anyone else come in my house.
12/05/2022
The service I received today was seamless. Thank you for your professionalism and accurate diagnosis.
04/27/2020
ARS performed the recurring check of my two HVAC systems. Evan was on time and is a very professional/knowledgeable technician. ARS keep my systems running smoothly- very important in South Carolina!
08/26/2012
